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Support Services


By choosing Gimasys as a technology partner, companies can reduce opportunity cost. By that we mean: you can fully focus your time and resources on strategic activities, instead of spending time on IT stuff like system maintainance.  

Gimasys is confident we are the first Google partner in Vietnam to have a standardized support system, fully equipped with human resources, mechanisms (Service Level Agreement) and technology, giving customers the most professional and quality services:

  • Support 24/7: We receive and respond to customer requests through four support channels: Help desk, email, telephone and hotline.
  • Advise and support administrators to handle system requirements or issues arising from unknown causes..
  • Ensure the response time according to the priority of support service packages.
  • Our suppoer team includes certified technical specialists from Google – Google Certified Administrator, Google Certified Deployment Specialist.