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Newsletter

Add comments and save filter views in the alert center

14/11/2019

What’s changing

We’re making some updates to the alert center for G Suite. Admins with alert center privileges can now:

 

  • Leave comments on alerts to save investigation progress and resolution details with collaborators.
  • Use saved filters to quickly return to specific views without redoing filters each session. 

 

Who’s impacted

Admins only

Why you’d use it

 

These build on other recent alert center updates to help make the alert center a better resource to surface important alerts and facilitate collaborative mitigation. Specifically, leaving comments will help colleagues capture notes that help multiple people collaborate on investigations. Additionally, Saved filters will help personalize your experience so you can more quickly focus on alerts specific to job functions. For example, if you have team members focused specifically on phishing and malware, they could save a filter to only see Gmail related alerts.

 

How to get started

 

Additional details

 

Leave comments to collaborate better

You can now leave comments on alerts. When you leave a comment, it will appear in the ‘Alert history’ section when you look at an alert, and can be viewed by any other admins with access to the alert. This can help you keep track of any actions taken on the alert, and can make it easier for team members to collaborate to investigate and remediate alerts. Note that comments can be deleted, but only by the user that left the comment. 

 

You can leave comments in the Alert history section of an alert 

 

Use saved filters to personalize the alert center

If you have filters that you use regularly (for example, you may regularly filter for “High severity” alerts which have an “In Progress” status) you can now save these filters so you can get back to them quickly. Filters saved will be individual to each user, but you can share the URL once the filter is applied so colleagues can see the same view. 

 

Saved filters help you quickly access common filter views in the alert center 

 

From: Gimasys.

 

 

 

Knowledge

Update and support center for administrator and user