Google Vault support for Hangouts Chat
What’s new: We announced some new G Suite products and features to help your organization collaborate more effectively and efficiently (New ways to help teams work faster and smarter with G Suite, above). As part of that announcement, we introduced Google Vault support for Hangouts Chat. Below are some admin-specific details to help you get started.
The newly launched Hangouts Chat is an intelligent and secure tool that makes team collaboration easy. An enterprise-ready solution, Hangouts Chat gives G Suite admins the governance controls they need to manage and secure their organization’s data, including full support in Google Vault—a tool that can help with their eDiscovery and compliance needs.
Set retention policies for Hangouts Chat messages
As a G Suite admin, you can now set retention policies that apply to all Hangouts Chat messages, including those sent directly and those sent in rooms.
You can set a default rule that applies to all users in your domain. This can be an indefinite retention policy (such that messages are never expunged), or one that expunges messages at the end of a specific time period. The default rule applies to all direct messages and rooms in your domain.
You can also set custom retention rules for specific organizational units (OUs), which apply to direct messages only, and/or for all rooms, which apply to room conversations only. This allows you to manage the lifecycle of direct and room messages separately. Custom rules override the default rule and, if multiple custom rules apply to a message, the rule with the longest retention coverage period takes precedence.
Place legal holds on Hangouts Chat messages
In addition to setting retention policies, you can now place legal holds on your employees’ Hangouts Chat conversations, whether they take place via direct message or in rooms.
Doing so will preserve room conversations in which a held user is a participant (i.e. they’ve sent a message) and direct messages in which a held user is a member (i.e. they’ve sent or received a message), regardless of whether that user deletes those messages. If a user on hold deletes a message, it will appear deleted to them—but it will be available in Vault until the hold is removed. Remember that holds always take precedence over retention rules.
Search, preview and export chat content
Finally, you can now search, preview, and export your employees’ Hangouts Chat messages. This enables you to apply the same eDiscovery programs you use for other G Suite services (like Gmail and Drive) to content stored in Hangouts Chat direct messages and rooms