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Update knowledge G Suite


Hangouts Chat will replace classic Hangouts for all G Suite customers


As we announced in 2017, Hangouts Chat and Hangouts Meet are the next generation of Hangouts that focus on team communication. Later this year, we’ll transition classic Hangouts users to Chat and Meet for all G Suite customers. As a first step, some changes are coming on April 16, 2019 related to Chat and Google Vault. This notice outlines the upcoming changes and actions required by that first date.

What changes will take place on April 16, 2019?

If your domain {DomainName} has classic Hangouts enabled, Chat will also become available to your users on the web and via mobile apps. While users may continue using classic Hangouts in Gmail, mobile, web or the Chrome extension, Hangouts Chat and Meet will replace classic Hangouts in G Suite later this year, so you may want to begin preparing your end users for this change. Additionally, see these details for how interoperability works between Chat and classic Hangouts.

The following administrator-facing changes will begin taking place on April 16, 2019:

  1. For Google Vault customers, Mail retention rules and holds will stop protecting messages in classic Hangouts. Instead, Chat retention rules and holds will protect messages in both classic Hangouts and Chat.
  2. Chat admin settings will be able to control messaging capability in both classic Hangouts and Chat.
  3. A new setting in the Admin console under Apps > G Suite > Hangouts Chat will be added, enabling you to disable the classic Hangouts user interfaces at your own pace.
  4. The “Google Hangouts” settings page in the Admin console will be renamed “Hangouts Meet.” This setting will control both classic Hangouts video conferencing and Hangouts Meet.

Please note, some of these changes may take up to four weeks to appear in your domain.

G Suite hangouts chat hangouts meet


Google Vault customers need to take action before April 16, 2019

Between March 16 and April 16, 2019, Vault customers that have any Mail retention rules or holds will have an indefinite retention rule automatically created for Chat. You will receive another notice when this rule is set for your organization {DomainName}. This rule is to protect all your messages in classic Hangouts when Chat rules start protecting them on April 16, 2019. Before April 16, 2019, you must:

  1. Review and set new retention rules for Chat in Google Vault.
  2. Duplicate any existing Mail holds for Chat in Google Vault.
  3. Set any new holds on chat messages from Chat in Google Vault.
  4. Once you have set your preferred retention rules and holds for Chat, in order for them to take effect, remove the indefinite retention rule that may be overriding your rules.

If you don’t set your preferred retention rules or holds in Chat and then remove the indefinite retention rule by April 16, 2019, all your messages in classic Hangouts and direct messages in Chat will be retained indefinitely. Refer to this Help Center article to learn more about completing these actions.

We’re here to help

To help your organization manage this transition, we’ve added more information on the changes over the coming months on the G Suite Updates blog (which also speaks to how this change impacts consumer users). If you have additional questions or need assistance, please see this Help Center article or contact Google support. When you call or submit your support case, reference issue number 120841965.


Updated: Gimasys Support Team


Update and support center for administrator and user