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Update knowledge G Suite

Knowledge

See the status of a Gmail message after it’s been delivered

09/10/2017

What’s new: Using Gmail’s Email Log Search feature in the Admin console, G Suite admins can track the delivery of messages sent and received by users within their domain. Until now, admins had to reach out to end users directly or search their mailboxes to see the status of a message after it had been delivered. With this launch, that’s no longer necessary, as a message’s post-delivery status will be listed in Email Log Search results.

 

 

Going forward, to see the current location of an email, whether it’s been read or deleted, as well as any assigned labels, admins can simply expand the “Post-delivery message details” under “Recipient details” in an Email Log Search result. With this info, admins will be well-equipped to help users find missing messages.

 

A note about messages more than 30 days old

The date range search options for message delivery logs in Email Log Search are limited to 30 days. With this launch, we’re introducing a new date range field of “Older than 30 days.” Please bear in mind that this new field will only retrieve the post-delivery message details for messages received more than 30 days ago. It will not retrieve any other information.

 

Updated: Gimasys

Knowledge

Update and support center for administrator and user