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Privacy policies


Gimasys respects your privacy and that is why we commit to protect your personal information. In this document, the term “personal information” includes your name, address, email address, telephone number or any other personal information you provide or any information about you collected according to current framework.

We hope that this document will help you understand what kind of personal information we collect and how we will use it later.

When you access and use website (including the online subscription service), we understand that you fully agree to the terms of this policy:



1. Purposes and Scopes of Collection


  • Personal information of our customers when buying our products, services will be kept  confidential and we do not disclose your personal information. We do not disclose your information to unrelated third parties without your permission.

Except in certain cases: When required by the competent authorities, when it is required or necessary.


  • Personal information that can collect from customers: Full name, gender, date of birth, email, address, telephone contact, occupation, place of work …



2. Scope of Information Usage


Personal information provided by the customer may be used for the following purposes:

  • Provide goods or services, customer serivces or perform transactions required by customers.
  • Support customer when they make purchase.
  • Answer customer queries.
  • Send information to customers.
  • Enhance our relationship and interaction with customers.
  • Post sales services: support and collect opinions from customers during usage period..
  • Provide customers with updated information on our company’s website, conduct customer surveys, promotional activities related to Gimasys products and services if you accept email notifications.


Without the consent of customers, we will not be entitled to provide customer information to third parties for use of advertising or profit purposes. Except in certain cases where the competent authorities require the provide of customer information.



3. Information retention


  • Information of individual, merchant, member will be stored until there are cancelling requirement or when customers log in their account and cancell by themselves.


  • If there is no requirements or actions performed by customers, information of individuals, merchants, members will be kept confidential on the server of the website They will not be removed, deleted and kept secure and confidential.


  • In the event Gimasys delete information information of individuals, merchants, members, we will notify the removed person within 5 working days. Gimasys only remove the information upon owner permission.



4. Address of personal information collection and management



  • Address: 17th Floor, Hanoi Creative City Building, 1 Luong Yen, Bach Dang Ward, Hai Ba Trung District, Hanoi.
  • Phone: (+84) 24 3628 2267
  • Email:



5. Means and Tools for Users to Access and Edit Their Personal Information



If customers who purchase, use products provided by want to edit, change, delete information and submit other requirements can call, email or come to our head office:

  • Address: 17th Floor, Hanoi Creative City Building, 1 Luong Yen, Bach Dang Ward, Hai Ba Trung District, Hanoi.
  • Phone: (+84) 24 3628 2267
  • Email:


When receiving customers request, customer service and management team will directly respond to these requirements and have timely measures.



6. Commitment to Keep the Confidentiality of Customer Information



  • We commit to protect personal information of our customers,make effort and appropriate measures protect the information that customers provide us in the process of using website https: / /


  • Personal information of members on the website will be guaranteed to keep absolute confidentiality in accordance with the privacy policy of the website. The collection and usage of information by each member shall be made only with the consent of the customer, except where otherwise required by law.


  • Do not use, transfer, distribute or disclose customers information to third parties without their permission.


  • In case servers are attacked by hackers, leading to the loss of member personal data, website will be responsible for reporting the case to investigating authorities to handle on time and notify members.