{"id":15250,"date":"2023-08-04T16:46:59","date_gmt":"2023-08-04T09:46:59","guid":{"rendered":"https:\/\/gcloudvn.com\/?p=15250"},"modified":"2023-11-29T15:04:43","modified_gmt":"2023-11-29T08:04:43","slug":"cac-kenh-ho-tro-google-workspace-tai-viet-nam","status":"publish","type":"post","link":"https:\/\/gcloudvn.com\/en\/kienthuc\/cac-kenh-ho-tro-google-workspace-tai-viet-nam\/","title":{"rendered":"Channels to support Google Workspace in Vietnam"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Google provides 24\/7 support for the products in the package <a href=\"https:\/\/gcloudvn.com\/en\/google-workspace\/\">Google Workspace customer<\/a> (formerly G-Suite). However, this support service does not support free accounts or includes educational and non-profit accounts.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The <strong>Google Workspace support channel<\/strong> available by email, phone or chat. To access support channels, you need to be a Google Workspace admin. If you are not a Google Workspace administrator or cannot contact support due to language and overload issues, you can immediately contact Gimasys for support via SDT 0974.4117.099.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/cac-kenh-ho-tro-google-workspace-tai-viet-nam\/#Cac_thong_tin_can_chuan_bi_truoc_khi_tim_ho_tro_Google_Workspace\" >Information to prepare before seeking Google Workspace support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/cac-kenh-ho-tro-google-workspace-tai-viet-nam\/#Cac_kenh_ho_tro_Google_Workspace_tai_Viet_Nam\" >Channels to support Google Workspace in Vietnam<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/cac-kenh-ho-tro-google-workspace-tai-viet-nam\/#Ho_tro_truc_tiep_qua_Google_Workspace_Support\" >Live support via Google Workspace Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/cac-kenh-ho-tro-google-workspace-tai-viet-nam\/#Lien_he_ho_tro_qua_Gimasys\" >Contact support via Gimasys<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/cac-kenh-ho-tro-google-workspace-tai-viet-nam\/#Nhan_ho_tro_Google_Workspace_Online\" >Get Google Workspace Online Support<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Cac_thong_tin_can_chuan_bi_truoc_khi_tim_ho_tro_Google_Workspace\"><\/span><b>Information to prepare before seeking Google Workspace support<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Tr\u01b0\u1edbc khi li\u00ean h\u1ec7 qua c\u00e1c k\u00eanh h\u1ed7 tr\u1ee3 \u0111\u1ec3 \u0111\u01b0\u1ee3c tr\u1ee3 gi\u00fap v\u1ec1 t\u00e0i kho\u1ea3n Google Workspace ho\u1eb7c Cloud Identity, b\u1ea1n c\u00f3 th\u1ec3 t\u1ef1 thu th\u1eadp c\u00e1c th\u00f4ng tin v\u1ec1 v\u1ea5n \u0111\u1ec1 c\u1ee7a b\u1ea1n \u0111\u1ec3 qu\u00e1 tr\u00ecnh h\u1ed7 tr\u1ee3 \u0111\u01b0\u1ee3c nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Describe the problem and your expectations for everything to work properly.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Describe the steps that caused the problem, including the date, time, time zone the problem occurred (useful for searching Google logs), and any troubleshooting steps you&#039;ve taken yourself\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Is the problem persistent and does it recur across any device, operating system, browser, or network?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A clear screenshot showing the full URL and the exact status or error message, which you can capture in one of the following modes:\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Guest mode\u2014Guest mode\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Incognito mode\u2014Incognito mode\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Username affected and, if applicable, Google version and product\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Versions of browsers, operating systems, and extensions running, including internet security, firewalls, anti-virus software, or pop-up blocking software<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Cac_kenh_ho_tro_Google_Workspace_tai_Viet_Nam\"><\/span><b>Channels to support Google Workspace in Vietnam<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Ho_tro_truc_tiep_qua_Google_Workspace_Support\"><\/span><b>Live support via Google Workspace Support<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">As a Google Workspace account administrator, you can contact Google directly for support. Support options vary depending on your subscription, but there&#039;s always a way to get in touch with Google directly.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">To contact Google Support, you must first log in to the Admin Control Panel: <\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li>Open a browser to the Admin Console at https:\/\/admin.google.com.<\/li>\n<li><span style=\"font-weight: 400;\">Sign in with your Workspace Administrator account with your domain name. <\/span><\/li>\n<li>Click the question mark icon in the top right corner of the screen.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15257 size-full\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2023\/08\/kenh_ho_tro_google_workspace_1.jpg\" alt=\"Channels to support Google Workspace in Vietnam 1\" width=\"197\" height=\"50\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2023\/08\/kenh_ho_tro_google_workspace_1.jpg 197w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2023\/08\/kenh_ho_tro_google_workspace_1-18x5.jpg 18w\" sizes=\"auto, (max-width: 197px) 100vw, 197px\" \/>This will open the Help Assistant page, where you can view common Workspace related issues. To continue, click \u201cContact Support\u201d.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li data-wp-editing=\"1\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15256\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2023\/08\/kenh_ho_tro_google_workspace_2.jpg\" alt=\"\" width=\"370\" height=\"470\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2023\/08\/kenh_ho_tro_google_workspace_2.jpg 370w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2023\/08\/kenh_ho_tro_google_workspace_2-9x12.jpg 9w\" sizes=\"auto, (max-width: 370px) 100vw, 370px\" \/>On the next screen, you&#039;ll be asked if it&#039;s a Google Workspace or Identity issue. Select \u201cGoogle Workspace\u201d.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15255 size-full\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2023\/08\/kenh_ho_tro_google_workspace_3.jpg\" alt=\"Channels to support Google Workspace in Vietnam 3\" width=\"195\" height=\"56\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2023\/08\/kenh_ho_tro_google_workspace_3.jpg 195w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2023\/08\/kenh_ho_tro_google_workspace_3-18x5.jpg 18w\" sizes=\"auto, (max-width: 195px) 100vw, 195px\" \/>Here you will enter a description of your problem. Then the support window will find articles related to your problem. Take a look at these articles to see if any are relevant to your problem. Otherwise, select \u201cThis didn&#039;t help, continue with support\u201d.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15254 size-full\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2023\/08\/kenh_ho_tro_google_workspace_4.jpg\" alt=\"Channels to support Google Workspace in Vietnam 4\" width=\"359\" height=\"42\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2023\/08\/kenh_ho_tro_google_workspace_4.jpg 359w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2023\/08\/kenh_ho_tro_google_workspace_4-18x2.jpg 18w\" sizes=\"auto, (max-width: 359px) 100vw, 359px\" \/>Next, you will be asked to initiate a phone call or obtain a code in the Support Portal. If you select Phone, you will be provided with a contact number, and if you select Support Portal, you will be taken to the Customer Care portal to create a ticket.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15253 size-full\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2023\/08\/kenh_ho_tro_google_workspace_5.jpg\" alt=\"Channels to support Google Workspace in Vietnam 5\" width=\"350\" height=\"173\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2023\/08\/kenh_ho_tro_google_workspace_5.jpg 350w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2023\/08\/kenh_ho_tro_google_workspace_5-18x9.jpg 18w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/>Once you are in the Customer Care Page, click \u201cMy Case\u201d then \u201cCreate Support Ticket\u201d. Then fill in the details of your issue and submit.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><b><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15252 size-full\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2023\/08\/kenh_ho_tro_google_workspace_6.jpg\" alt=\"Channels to support Google Workspace in Vietnam 6\" width=\"600\" height=\"127\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2023\/08\/kenh_ho_tro_google_workspace_6.jpg 600w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2023\/08\/kenh_ho_tro_google_workspace_6-18x4.jpg 18w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/b><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Lien_he_ho_tro_qua_Gimasys\"><\/span><b>Contact support via Gimasys<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">With a Google workspace account, the process of supporting and answering will be done mostly in English. In addition, due to the large number of customers, Google cannot support in detail with each specific problem and need of each customer.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">So for more detailed information about<\/span><b> Google Workspace customers<\/b><span style=\"font-weight: 400;\"> or need technical support, you can contact Gimasys \u2013 Premier Partner of Google in Vietnam with the following information:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hotline: 0974 417 099 (HCM) | 0987 682 505 (HN)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email: <\/span><a href=\"mailto:gcp@gimasys.com\"><span style=\"font-weight: 400;\">gcp@gimasys.com<\/span><\/a><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Nhan_ho_tro_Google_Workspace_Online\"><\/span><b>Get Google Workspace Online Support<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Help Center: <\/span><a href=\"https:\/\/support.google.com\/a#topic=4388346\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Admin Help Center<\/span><\/a><span style=\"font-weight: 400;\">: Search documentation for managing users and services of Google Workspace.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Known Outages: <\/span><a href=\"https:\/\/www.google.com\/appsstatus\/dashboard\/#hl=en&amp;v=status\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Google Workspace status dashboard<\/span><\/a><span style=\"font-weight: 400;\">: View the status of core services (Gmail, Calendar, Drives, etc.).<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Google Workspace community: <\/span><a href=\"https:\/\/support.google.com\/a\/community\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Google Workspace Community<\/span><\/a><span style=\"font-weight: 400;\">: Ask troubleshooting questions and get answers from Google Workspace experts and administrators from other organizations.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Admins community: <\/span><a href=\"https:\/\/www.googlecloudcommunity.com\/gc\/Google-Workspace\/ct-p\/google-workspace\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Google Workspace for Admins Community<\/span><\/a><span style=\"font-weight: 400;\">: Join this community to see the latest Google Workspace news, including face-to-face chats, launch announcements, product updates, road maps, etc.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Social media: <\/span><a href=\"https:\/\/twitter.com\/AskWorkspace\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">@askworkspace<\/span><\/a><span style=\"font-weight: 400;\">: Google&#039;s Twitter channel will update the incident contact information and quick self-help tips.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Here is an overview of the <strong>Google Workspace support channel<\/strong> in Vietnam, if you need to learn more about Google Workspace or need technical support, you can contact <a href=\"https:\/\/gcloudvn.com\/en\/\">Gimasys<\/a> \u2013 Premier Partner of Google in Vietnam according to information:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hotline: 0974 417 099 (HCM) | 0987 682 505 (HN)<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email: <\/span><a href=\"mailto:gcp@gimasys.com\"><span style=\"font-weight: 400;\">gcp@gimasys.com<\/span><\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Google cung c\u1ea5p d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 24\/7 cho c\u00e1c s\u1ea3n ph\u1ea9m thu\u1ed9c g\u00f3i d\u1ecbch v\u1ee5 Google Workspace (tr\u01b0\u1edbc \u0111\u00e2y l\u00e0 G-Suite). Tuy nhi\u00ean, d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 n\u00e0y kh\u00f4ng support cho c\u00e1c t\u00e0i kho\u1ea3n mi\u1ec5n ph\u00ed ho\u1eb7c bao g\u1ed3m&hellip;<\/p>","protected":false},"author":2,"featured_media":15251,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1,134],"tags":[],"class_list":["post-15250","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kienthuc","category-google-workspace","entry","has-media"],"_links":{"self":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts\/15250","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/comments?post=15250"}],"version-history":[{"count":0,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts\/15250\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/media\/15251"}],"wp:attachment":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/media?parent=15250"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/categories?post=15250"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/tags?post=15250"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}