{"id":17724,"date":"2023-12-26T11:55:15","date_gmt":"2023-12-26T04:55:15","guid":{"rendered":"https:\/\/gcloudvn.com\/?p=17724"},"modified":"2023-12-26T16:35:12","modified_gmt":"2023-12-26T09:35:12","slug":"more-insights-to-help-admins-troubleshoot-google-meet-hardware-issues","status":"publish","type":"post","link":"https:\/\/gcloudvn.com\/en\/kienthuc\/more-insights-to-help-admins-troubleshoot-google-meet-hardware-issues\/","title":{"rendered":"More insights to help admins troubleshoot Google Meet hardware issues"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/more-insights-to-help-admins-troubleshoot-google-meet-hardware-issues\/#Co_gi_thay_doi\" >What\u2019s changing\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/more-insights-to-help-admins-troubleshoot-google-meet-hardware-issues\/#Ai_bi_anh_huong\" >Who\u2019s impacted<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/more-insights-to-help-admins-troubleshoot-google-meet-hardware-issues\/#Tai_sao_lai_quan_trong\" >Why it\u2019s important<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/more-insights-to-help-admins-troubleshoot-google-meet-hardware-issues\/#Thong_tin_them\" >Additional details<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/more-insights-to-help-admins-troubleshoot-google-meet-hardware-issues\/#Bat_dau\" >Getting started<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/more-insights-to-help-admins-troubleshoot-google-meet-hardware-issues\/#Thoi_gian_trien_khai\" >Rollout pace<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/more-insights-to-help-admins-troubleshoot-google-meet-hardware-issues\/#Bat_dau-2\" >Getting started<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Co_gi_thay_doi\"><\/span><b>What\u2019s changing\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">In 2022, Google introduced several improvements for managing Google Meet hardware devices. These improvements included surfacing additional information about device issues, such as a description of the issue, when the issue was detected, and more. Today, Google is taking these improvements one step further by providing admins with even more data points. Specifically, admins will now be able to see the following types of usage data:<\/span><\/p>\n<p><strong>Issues: device health problems that are detected and persist over time. This is existing functionality and will continue to include the following issue types:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Device offline<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Missing microphone<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Missing speaker<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Missing camera<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Missing controller<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Missing display<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Missing default microphone<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Missing default speaker<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Missing default camera<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Missing default whiteboard camera<\/span><\/li>\n<\/ul>\n<p><strong>Activities: records of how a hardware device is being used at any given time, including:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Meet call<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zoom call<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Webex call<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bring-your-own-device mode [or computer connected]<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Local presence<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Whiteboard camera present<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Peripheral firmware update<\/span><\/li>\n<\/ul>\n<p><strong>Events: any notable point-in-time occurrence that can be useful for admins looking to troubleshoot issues, including:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Operating system update<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Feedback filed<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Restart<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Ai_bi_anh_huong\"><\/span><b>Who\u2019s impacted<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Admins<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tai_sao_lai_quan_trong\"><\/span><b>Why it\u2019s important<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The health and functionality of your Meet hardware fleet is critical for connection and collaboration. As such, it\u2019s important that admins have the information and context they need to troubleshoot issues across their fleet. With these additional data points, admins will have even greater insight and context into issues, allowing them to troubleshoot and resolve them faster.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Thong_tin_them\"><\/span><b>Additional details<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Google Meet Hardware devices that do not run ChromeOS (such as Poly X30, X50, X70) will only support activity data for Meet calls at this time.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Bat_dau\"><\/span><b>Getting started<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Admins: You can navigate to this page from Admin Console &gt; Google Meet hardware &gt; Devices &gt; [Device name] &gt; Device history. Visit the Help Center to learn more about understanding device usage in your organization.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">End users: There is no end user impact or action required.<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Thoi_gian_trien_khai\"><\/span><b>Rollout pace<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rapid Release and Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on December 6, 2023<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Bat_dau-2\"><\/span><b>Getting started<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Available to all Google Workspace customers with Google Meet hardware devices <\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"templatera_shortcode\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_message_box vc_message_box-standard vc_message_box-rounded vc_color-blue\" ><div class=\"vc_message_box-icon\"><i class=\"vc-mono vc-mono-technorati\"><\/i><\/div><p><a href=\"https:\/\/gcloudvn.com\/en\/main-logo-1\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-664\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2021\/06\/main-logo-1.png\" alt=\"\" width=\"221\" height=\"72\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2021\/06\/main-logo-1.png 214w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2021\/06\/main-logo-1-18x6.png 18w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2021\/06\/main-logo-1-183x60.png 183w\" sizes=\"auto, (max-width: 221px) 100vw, 221px\" \/><\/a>As a senior partner of Google in Vietnam, Gimasys has more than 10+ years of experience, consulting on implementing digital transformation for 2000+ domestic corporations. Some typical customers Jetstar, Dien Quan Media, Heineken, Jollibee, Vietnam Airline, HSC, SSI...<\/p>\n<p>Gimasys is currently a strategic partner of many major technology companies in the world such as Salesforce, Oracle Netsuite, Tableau, Mulesoft.<\/p>\n<p>Contact Gimasys - Google Cloud Premier Partner for advice on strategic solutions suitable to the specific needs of your business:<\/p>\n<ul>\n<li>Email: gcp@gimasys.com<\/li>\n<li>Hotline: 0974 417 099<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"What&#039;s changed In 2022, Google introduced several improvements to managing Google Meet hardware devices. These improvements include displaying additional information about\u2026","protected":false},"author":2,"featured_media":17725,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1,134],"tags":[],"class_list":["post-17724","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kienthuc","category-google-workspace","entry","has-media"],"_links":{"self":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts\/17724","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/comments?post=17724"}],"version-history":[{"count":0,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts\/17724\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/media\/17725"}],"wp:attachment":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/media?parent=17724"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/categories?post=17724"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/tags?post=17724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}