{"id":21209,"date":"2025-01-15T15:17:28","date_gmt":"2025-01-15T08:17:28","guid":{"rendered":"https:\/\/gcloudvn.com\/?p=21209"},"modified":"2025-01-20T09:22:07","modified_gmt":"2025-01-20T02:22:07","slug":"new-google-chat-usage-reports-provide-deeper-insights-into-user-engagement","status":"publish","type":"post","link":"https:\/\/gcloudvn.com\/en\/kienthuc\/new-google-chat-usage-reports-provide-deeper-insights-into-user-engagement\/","title":{"rendered":"New Google Chat usage reports provide deeper insights into user engagement"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/new-google-chat-usage-reports-provide-deeper-insights-into-user-engagement\/#Co_gi_thay_doi\" >What\u2019s changing\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/new-google-chat-usage-reports-provide-deeper-insights-into-user-engagement\/#Ai_bi_anh_huong\" >Who\u2019s impacted<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/new-google-chat-usage-reports-provide-deeper-insights-into-user-engagement\/#Tai_sao_lai_quan_trong\" >Why it\u2019s important<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/new-google-chat-usage-reports-provide-deeper-insights-into-user-engagement\/#Thong_tin_them\" >Additional details<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/new-google-chat-usage-reports-provide-deeper-insights-into-user-engagement\/#Bat_dau\" >Getting started<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/new-google-chat-usage-reports-provide-deeper-insights-into-user-engagement\/#Thoi_gian_trien_khai\" >Rollout pace\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/new-google-chat-usage-reports-provide-deeper-insights-into-user-engagement\/#Tinh_kha_dung\" >Availability<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Co_gi_thay_doi\"><\/span><b>What\u2019s changing\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">From introducing spaces, meetings, voice messaging, and more, Google Chat has added important new features and transformed significantly over the years. As a result, Google Chat usage reporting has evolved. Starting today, we\u2019re excited to introduce new, rich usage reports to help Workspace admins understand how their teams use Google Chat.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The charts being added are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">User activity: the number of users based on two types (engaged and communicating) in the last 1 day and 28 days over a period of the last 180 days.<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u201cEngaged\u201d users: these users read conversations. These users may, but are not required to, send messages and react to messages.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u201cCommunicating\u201d users: these users send or react to messages. The number of communicating users is a subset of engaged users.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Messages sent: the number of messages sent by users of your organization in 1 day, 7 day, and 28 day period over a period of the last 180 days.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Messages sent by conversation type: the number of messages sent in 1 day in direct messages, group and space conversations over a period of the last 180 days.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Messages sent by type: the number of messages sent in 1 day broken out by message type: regular message, voice or video, huddle over a period of the last 180 days.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Messages sent with attachment: the number of messages sent with or without attachments in 1 day over a period of the last 180 days.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Messages sent to conversations with external participants: the number of messages sent to conversation that include or may include users external to your organization over a period of the last 180 days.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Created spaces*: the number of spaces created by users of your organization in 1 day over a period of the last 180 days<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Active spaces*: the number of spaces owned by your organization in 1 day over a period of the last 180 days.<\/span><\/li>\n<\/ul>\n<figure id=\"attachment_21207\" aria-describedby=\"caption-attachment-21207\" style=\"width: 1286px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-21207\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-15-at-10.45.49-min.png\" alt=\"Updated Apps Reports for Google Chat\" width=\"1286\" height=\"1026\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-15-at-10.45.49-min.png 1286w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-15-at-10.45.49-min-768x613.png 768w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-15-at-10.45.49-min-15x12.png 15w\" sizes=\"auto, (max-width: 1286px) 100vw, 1286px\" \/><figcaption id=\"caption-attachment-21207\" class=\"wp-caption-text\"><span style=\"font-size: 15px;\">Updated Apps Reports for Google Chat<\/span><\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Admins can view user level data for Google Chat, as you can with Gmail, Drive, and other apps today. Admins can also view how many conversations were read, how many messages were sent, how many attachments* were uploaded, and more. They can also sort this information by specific organizational units or groups to assess adoption or usage within specific parts of organization<\/span><\/p>\n<figure id=\"attachment_21206\" aria-describedby=\"caption-attachment-21206\" style=\"width: 1278px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-21206\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-15-at-10.45.59-min.png\" alt=\"User level reporting for Google Chat\" width=\"1278\" height=\"484\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-15-at-10.45.59-min.png 1278w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-15-at-10.45.59-min-768x291.png 768w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-15-at-10.45.59-min-18x7.png 18w\" sizes=\"auto, (max-width: 1278px) 100vw, 1278px\" \/><figcaption id=\"caption-attachment-21206\" class=\"wp-caption-text\"><span style=\"font-size: 15px;\">User level reporting for Google Chat<\/span><\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">*Active Spaces and Created Spaces charts may show different numbers from those in Active Rooms and Active Rooms legacy charts. Active Spaces and Created Spaces charts only count conversations of \u2018space\u2019 type; Active Rooms and Created Rooms count conversations of space group conversation types.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">*Attachments can be viewed in the\u00a0 <\/span><a href=\"https:\/\/support.google.com\/a\/answer\/7575955\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">security investigation tool.<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Ai_bi_anh_huong\"><\/span><b>Who\u2019s impacted<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Admins<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Tai_sao_lai_quan_trong\"><\/span><b>Why it\u2019s important<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The updated reporting aligns trackable metrics with the current Chat experience and provides essential data for analyzing and driving adoption, configuring safety features, and more.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V\u00ed d\u1ee5: qu\u1ea3n tr\u1ecb vi\u00ean c\u00f3 th\u1ec3 hi\u1ec3u s\u00e2u h\u01a1n v\u1ec1 c\u00e1ch ng\u01b0\u1eddi d\u00f9ng c\u1ee7a h\u1ecd t\u01b0\u01a1ng t\u00e1c v\u1edbi tr\u00f2 chuy\u1ec7n, ph\u00e2n bi\u1ec7t gi\u1eefa nh\u1eefng ng\u01b0\u1eddi t\u00edch c\u1ef1c tham gia (g\u1eedi, ph\u1ea3n h\u1ed3i) v\u00e0 nh\u1eefng ng\u01b0\u1eddi ch\u1ee7 y\u1ebfu ch\u1ec9 \u0111\u1ecdc tin nh\u1eafn. C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng nh\u1eefng hi\u1ec3u bi\u1ebft n\u00e0y \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 nhu c\u1ea7u \u0111\u00e0o t\u1ea1o s\u1ea3n ph\u1ea9m th\u00eam \u0111\u1ec3 th\u00fac \u0111\u1ea9y vi\u1ec7c \u00e1p d\u1ee5ng. Ngo\u00e0i ra, vi\u1ec7c theo d\u00f5i kh\u1ed1i l\u01b0\u1ee3ng tin nh\u1eafn \u0111\u01b0\u1ee3c g\u1eedi \u0111\u1ebfn ng\u01b0\u1eddi d\u00f9ng b\u00ean ngo\u00e0i c\u00f3 th\u1ec3 b\u00e1o hi\u1ec7u cho qu\u1ea3n tr\u1ecb vi\u00ean r\u1eb1ng c\u1ea7n tri\u1ec3n khai c\u00e1c bi\u1ec7n ph\u00e1p an to\u00e0n, ch\u1eb3ng h\u1ea1n nh\u01b0 thi\u1ebft l\u1eadp c\u00e1c quy t\u1eafc ng\u0103n ng\u1eeba m\u1ea5t d\u1eef li\u1ec7u (DLP) \u0111\u1ec3 b\u1ea3o v\u1ec7 th\u00f4ng tin nh\u1ea1y c\u1ea3m.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, Chat is now represented in app usage reports, alongside other products like Google Drive and Gmail. While each set of apps has their own unique set of metrics, admins now have another data set to draw on when analyzing how their users are interacting with Google Workspace apps<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Thong_tin_them\"><\/span><b>Additional details<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">With the implementation of these new, information rich charts, we\u2019re planning to remove the following charts on July 1, 2025:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Active Rooms<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Created Rooms<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Active Users<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Messages Posted<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Also note that:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Some metrics will take time to populate, such as the 7-day or 28-day views.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you've used the 'Manage Reports' or 'Manage Columns' features to customize the App Reports or User Reports pages, you'll need to adjust your settings to see the new Google Chat charts and columns. These customization features, which allow you to hide, unhide, and rearrange the order of chats or columns, will prevent the new Google Chat data from automatically appearing in your reports.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Bat_dau\"><\/span><b>Getting started<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Admins<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">You can find these charts in the Admin console by going  Reporting &gt; Apps Reports &gt; Google Chat. User level reports can be found in the Admin console at Reporting &gt; App Reports &gt; Chat &gt; User Reports. Visit the Help Center to learn more about <\/span><a href=\"https:\/\/support.google.com\/a\/answer\/6072773?hl=en#zippy=%2Cgoogle-chat\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">viewing Apps reports for your organization<\/span><\/a><span style=\"font-weight: 400;\"> and\u00a0 <\/span><a href=\"https:\/\/support.google.com\/a\/answer\/4579578\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">viewing user level Apps usage reports.<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">End users: There is no end user impact or action required.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Thoi_gian_trien_khai\"><\/span><b>Rollout pace\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rapid Release and Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on December, 12, 2024.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Tinh_kha_dung\"><\/span><b>Availability<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Available to all Google Workspace customers<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"templatera_shortcode\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_message_box vc_message_box-standard vc_message_box-rounded vc_color-blue\" ><div class=\"vc_message_box-icon\"><i class=\"vc-mono vc-mono-technorati\"><\/i><\/div><p><a href=\"https:\/\/gcloudvn.com\/en\/main-logo-1\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-664\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2021\/06\/main-logo-1.png\" alt=\"\" width=\"221\" height=\"72\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2021\/06\/main-logo-1.png 214w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2021\/06\/main-logo-1-18x6.png 18w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2021\/06\/main-logo-1-183x60.png 183w\" sizes=\"auto, (max-width: 221px) 100vw, 221px\" \/><\/a>As a senior partner of Google in Vietnam, Gimasys has more than 10+ years of experience, consulting on implementing digital transformation for 2000+ domestic corporations. Some typical customers Jetstar, Dien Quan Media, Heineken, Jollibee, Vietnam Airline, HSC, SSI...<\/p>\n<p>Gimasys is currently a strategic partner of many major technology companies in the world such as Salesforce, Oracle Netsuite, Tableau, Mulesoft.<\/p>\n<p>Contact Gimasys - Google Cloud Premier Partner for advice on strategic solutions suitable to the specific needs of your business:<\/p>\n<ul>\n<li>Email: gcp@gimasys.com<\/li>\n<li>Hotline: 0974 417 099<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"C\u00f3 g\u00ec thay \u0111\u1ed5i\u00a0 T\u1eeb vi\u1ec7c gi\u1edbi thi\u1ec7u c\u00e1c kh\u00f4ng gian, nh\u00f3m h\u1ecdp, tin nh\u1eafn tho\u1ea1i, v.v., Google Chat \u0111\u00e3 b\u1ed5 sung c\u00e1c t\u00ednh n\u0103ng m\u1edbi quan tr\u1ecdng v\u00e0 chuy\u1ec3n \u0111\u1ed5i \u0111\u00e1ng k\u1ec3 trong nhi\u1ec1u n\u0103m qua. Do \u0111\u00f3, b\u00e1o&hellip;","protected":false},"author":2,"featured_media":21223,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-21209","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kienthuc","entry","has-media"],"_links":{"self":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts\/21209","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/comments?post=21209"}],"version-history":[{"count":0,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts\/21209\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/media\/21223"}],"wp:attachment":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/media?parent=21209"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/categories?post=21209"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/tags?post=21209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}