{"id":22753,"date":"2025-06-18T11:20:54","date_gmt":"2025-06-18T04:20:54","guid":{"rendered":"https:\/\/gcloudvn.com\/?p=22753"},"modified":"2025-06-18T15:04:59","modified_gmt":"2025-06-18T08:04:59","slug":"google-customer-engagement-la-gi-huong-dan-su-dung","status":"publish","type":"post","link":"https:\/\/gcloudvn.com\/en\/kienthuc\/google-customer-engagement-ai-suite-la-gi-huong-dan-su-dung\/","title":{"rendered":"Google Customer Engagement AI Suite L\u00e0 G\u00ec? H\u01b0\u1edbng D\u1eabn S\u1eed D\u1ee5ng Cho Doanh Nghi\u1ec7p"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">T\u0103ng c\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p trong b\u1ed1i c\u1ea3nh th\u1ecb tr\u01b0\u1eddng ng\u00e0y c\u00e0ng c\u1ea1nh tranh kh\u1ed1c li\u1ec7t h\u01a1n v\u00e0 vi\u1ec7c \u1ee9ng d\u1ee5ng AI \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111ang l\u00e0 xu h\u01b0\u1edbng t\u1ea5t y\u1ebfu \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o \u0111i\u1ec1u n\u00e0y. <strong>Google Customer Engagement AI Suite<\/strong><\/span><span style=\"font-weight: 400;\">\u00a0ra \u0111\u1eddi v\u1edbi m\u1ee5c ti\u00eau kh\u00f4ng ch\u1ec9 gi\u00fap doanh nghi\u1ec7p gi\u1ea3i quy\u1ebft c\u00e1c th\u00e1ch th\u1ee9c trong vi\u1ec7c t\u01b0\u01a1ng t\u00e1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n m\u1edf ra c\u01a1 h\u1ed9i khai th\u00e1c d\u1eef li\u1ec7u \u0111\u1ec3 l\u00e0m c\u01a1 s\u1edf ra quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c theo h\u01b0\u1edbng t\u0103ng c\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a cho ng\u01b0\u1eddi d\u00f9ng. C\u00f9ng t\u00ecm hi\u1ec3u v\u1ec1 \u1ee9ng d\u1ee5ng th\u1ef1c ti\u1ec5n c\u1ee7a \u1ee9ng d\u1ee5ng AI m\u1edbi nh\u1ea5t t\u1eeb <a href=\"https:\/\/gcloudvn.com\/en\/google-cloud-platform\/\">Google<\/a> v\u00e0 c\u00e1ch th\u1ee9c tri\u1ec3n khai Google Customer Engagement AI Suite.<\/span><\/p>\n<figure id=\"attachment_22756\" aria-describedby=\"caption-attachment-22756\" style=\"width: 2560px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/google-customer-engagement-la-gi-huong-dan-su-dung\/attachment\/gaw_blog_assets_copy02-01-max-2600x2600\/\" rel=\"attachment wp-att-22756\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-22756 size-full\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/06\/GaW_Blog_Assets_Copy02-01.max-2600x2600-1-scaled.jpg\" alt=\"Google Customer Engagement AI Suite\" width=\"2560\" height=\"1260\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/06\/GaW_Blog_Assets_Copy02-01.max-2600x2600-1-scaled.jpg 2560w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/06\/GaW_Blog_Assets_Copy02-01.max-2600x2600-1-768x378.jpg 768w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/06\/GaW_Blog_Assets_Copy02-01.max-2600x2600-1-1536x756.jpg 1536w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/06\/GaW_Blog_Assets_Copy02-01.max-2600x2600-1-2048x1008.jpg 2048w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/06\/GaW_Blog_Assets_Copy02-01.max-2600x2600-1-18x9.jpg 18w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/a><figcaption id=\"caption-attachment-22756\" class=\"wp-caption-text\">Google Customer Engagement AI Suite<\/figcaption><\/figure>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/google-customer-engagement-ai-suite-la-gi-huong-dan-su-dung\/#Google_Customer_Engagement_AI_Suite_la_gi\" >Google Customer Engagement AI Suite l\u00e0 g\u00ec?\u00a0<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/google-customer-engagement-ai-suite-la-gi-huong-dan-su-dung\/#1_Khai_niem\" >1. Kh\u00e1i ni\u1ec7m<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/google-customer-engagement-ai-suite-la-gi-huong-dan-su-dung\/#2_Gia_tri_mang_lai_doanh_nghiep\" >2. Gi\u00e1 tr\u1ecb mang l\u1ea1i doanh nghi\u1ec7p<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/google-customer-engagement-ai-suite-la-gi-huong-dan-su-dung\/#3_Tinh_nang_noi_bat_cua_tung_giai_phap_trong_bo_Google_Customer_Engagement_AI_Suite\" >3. T\u00ednh n\u0103ng n\u1ed5i b\u1eadt c\u1ee7a t\u1eebng gi\u1ea3i ph\u00e1p trong b\u1ed9 Google Customer Engagement AI Suite<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/google-customer-engagement-ai-suite-la-gi-huong-dan-su-dung\/#4_Ung_dung_thuc_tien_Google_Customer_Engagement_AI_Suite_Use_case\" >4. \u1ee8ng d\u1ee5ng th\u1ef1c ti\u1ec5n Google Customer Engagement AI Suite (Use case)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/google-customer-engagement-ai-suite-la-gi-huong-dan-su-dung\/#5_Chi_phi_va_uu_dai\" >5. Chi ph\u00ed v\u00e0 \u01b0u \u0111\u00e3i<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/google-customer-engagement-ai-suite-la-gi-huong-dan-su-dung\/#Huong_dan_trien_khai_Google_Customer_Engagement_AI_Suite\" >H\u01b0\u1edbng d\u1eabn tri\u1ec3n khai Google Customer Engagement AI Suite<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/google-customer-engagement-ai-suite-la-gi-huong-dan-su-dung\/#Quy_trinh_trien_khai\" >Quy tr\u00ecnh tri\u1ec3n khai<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/google-customer-engagement-ai-suite-la-gi-huong-dan-su-dung\/#Thoi_gian_trien_khai\" >Rollout pace<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/google-customer-engagement-ai-suite-la-gi-huong-dan-su-dung\/#Ket_luan\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Google_Customer_Engagement_AI_Suite_la_gi\"><\/span><b>Google Customer Engagement AI Suite l\u00e0 g\u00ec?\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_Khai_niem\"><\/span><b>1. Kh\u00e1i ni\u1ec7m<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Google Customer Engagement AI Suite l\u00e0 b\u1ed9 gi\u1ea3i ph\u00e1p t\u00edch h\u1ee3p, \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00f4ng ngh\u1ec7 <a href=\"https:\/\/gcloudvn.com\/en\/gemini-ai\/\">AI<\/a> t\u1ea1o sinh (GenAI). B\u1ed9 c\u00f4ng c\u1ee5 n\u00e0y bao g\u1ed3m ba th\u00e0nh ph\u1ea7n ch\u00ednh:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Conversational Agents<\/b><span style=\"font-weight: 400;\">: C\u00f4ng c\u1ee5 x\u00e2y d\u1ef1ng chatbot v\u00e0 voicebot th\u00f4ng minh, h\u1ed7 tr\u1ee3 giao ti\u1ebfp t\u1ef1 nhi\u00ean, \u0111a ng\u00f4n ng\u1eef v\u00e0 t\u00edch h\u1ee3p \u0111a k\u00eanh.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Agent Assist<\/b><span style=\"font-weight: 400;\">: Tr\u1ee3 l\u00fd AI h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng (CSKH) tr\u1ea3 l\u1eddi nhanh, ch\u00ednh x\u00e1c b\u1eb1ng c\u00e1ch g\u1ee3i \u00fd th\u00f4ng tin theo th\u1eddi gian th\u1ef1c.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Conversational Insights<\/b><span style=\"font-weight: 400;\">: Ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i, r\u00fat ra th\u00f4ng tin chi ti\u1ebft v\u1ec1 h\u00e0nh vi kh\u00e1ch h\u00e0ng v\u00e0 \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 t\u01b0\u01a1ng t\u00e1c.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p cho c\u00e1c doanh nghi\u1ec7p c\u00f3 t\u1ed5ng \u0111\u00e0i CSKH, \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng, marketing ho\u1eb7c c\u00e1c k\u00eanh t\u01b0\u01a1ng t\u00e1c tr\u1ef1c tuy\u1ebfn nh\u01b0 website, \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng v\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Gia_tri_mang_lai_doanh_nghiep\"><\/span><b>2. Gi\u00e1 tr\u1ecb mang l\u1ea1i doanh nghi\u1ec7p<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Google Customer Engagement AI Suite gi\u00fap doanh nghi\u1ec7p gi\u1ea3i quy\u1ebft c\u00e1c th\u00e1ch th\u1ee9c ph\u1ed5 bi\u1ebfn v\u00e0 mang l\u1ea1i l\u1ee3i \u00edch c\u1ee5 th\u1ec3:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Th\u00e1ch th\u1ee9c<\/b><\/td>\n<td><b>Gi\u1ea3i ph\u00e1p Google AI<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Kh\u00e1ch h\u00e0ng ch\u1edd l\u00e2u, t\u1ed5ng \u0111\u00e0i qu\u00e1 t\u1ea3i<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Tr\u1ee3 l\u00fd \u1ea3o AI tr\u1ea3 l\u1eddi 24\/7 b\u1eb1ng ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Nh\u00e2n vi\u00ean CSKH thi\u1ebfu th\u00f4ng tin, tr\u1ea3 l\u1eddi ch\u1eadm ho\u1eb7c sai<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Agent Assist g\u1ee3i \u00fd c\u00e2u tr\u1ea3 l\u1eddi theo th\u1eddi gian th\u1ef1c<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Kh\u00f4ng hi\u1ec3u r\u00f5 nhu c\u1ea7u kh\u00e1ch h\u00e0ng<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Conversational Insights ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i, r\u00fat ra xu h\u01b0\u1edbng v\u00e0 v\u1ea5n \u0111\u1ec1<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Kh\u00f3 t\u00edch h\u1ee3p chatbot v\u1edbi h\u1ec7 th\u1ed1ng n\u1ed9i b\u1ed9<\/span><\/td>\n<td><span style=\"font-weight: 400;\">T\u00edch h\u1ee3p d\u1ec5 d\u00e0ng v\u1edbi CRM, ERP, BigQuery, API<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><span class=\"ez-toc-section\" id=\"3_Tinh_nang_noi_bat_cua_tung_giai_phap_trong_bo_Google_Customer_Engagement_AI_Suite\"><\/span><b>3. T\u00ednh n\u0103ng n\u1ed5i b\u1eadt c\u1ee7a t\u1eebng gi\u1ea3i ph\u00e1p trong b\u1ed9 Google Customer Engagement AI Suite<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>3.1. Conversational Agents \u2013 Tr\u1ee3 l\u00fd \u1ea3o AI<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u1ea1o bot nhanh ch\u00f3ng<\/b><span style=\"font-weight: 400;\">: Giao di\u1ec7n k\u00e9o th\u1ea3, kh\u00f4ng c\u1ea7n l\u1eadp tr\u00ecnh.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Giao ti\u1ebfp t\u1ef1 nhi\u00ean<\/b><span style=\"font-weight: 400;\">: H\u1ed7 tr\u1ee3 \u0111a ng\u00f4n ng\u1eef, hi\u1ec3u ng\u1eef c\u1ea3nh v\u00e0 c\u1ea3m x\u00fac kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00edch h\u1ee3p \u0111a k\u00eanh<\/b><span style=\"font-weight: 400;\">: Ho\u1ea1t \u0111\u1ed9ng tr\u00ean website, \u1ee9ng d\u1ee5ng, m\u1ea1ng x\u00e3 h\u1ed9i, t\u1ed5ng \u0111\u00e0i.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>K\u1ebft n\u1ed1i h\u1ec7 th\u1ed1ng<\/b><span style=\"font-weight: 400;\">: H\u1ed7 tr\u1ee3 h\u01a1n 30 k\u1ebft n\u1ed1i d\u1eef li\u1ec7u nh\u01b0 Salesforce, BigQuery, Google Calendar.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Th\u01b0 vi\u1ec7n m\u1eabu<\/b><span style=\"font-weight: 400;\">: Bot m\u1eabu s\u1eb5n c\u00f3 cho \u0111\u1eb7t h\u00e0ng, t\u01b0 v\u1ea5n, \u0111\u1eb7t l\u1ecbch h\u1eb9n.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Voice AI ch\u00e2n th\u1ef1c<\/b><span style=\"font-weight: 400;\">: 30+ gi\u1ecdng n\u00f3i s\u1ed1ng \u0111\u1ed9ng, t\u00f9y ch\u1ec9nh ng\u1eef \u0111i\u1ec7u v\u00e0 t\u1ed1c \u0111\u1ed9.<\/span><\/li>\n<\/ul>\n<p><b>3.2. Agent Assist \u2013 Tr\u1ee3 l\u00fd cho nh\u00e2n vi\u00ean<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>G\u1ee3i \u00fd th\u00f4ng minh<\/b><span style=\"font-weight: 400;\">: Ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i v\u00e0 cung c\u1ea5p c\u00e2u tr\u1ea3 l\u1eddi ph\u00f9 h\u1ee3p t\u1eeb CRM, t\u00e0i li\u1ec7u n\u1ed9i b\u1ed9.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00f3m t\u1eaft h\u1ed9i tho\u1ea1i<\/b><span style=\"font-weight: 400;\">: Ghi l\u1ea1i v\u00e0 t\u00f3m t\u1eaft n\u1ed9i dung sau m\u1ed7i cu\u1ed9c tr\u00f2 chuy\u1ec7n.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>H\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean m\u1edbi<\/b><span style=\"font-weight: 400;\">: Cung c\u1ea5p k\u1ecbch b\u1ea3n, h\u01b0\u1edbng d\u1eabn x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u0103ng hi\u1ec7u qu\u1ea3<\/b><span style=\"font-weight: 400;\">: Gi\u1ea3m th\u1eddi gian ph\u1ea3n h\u1ed3i, h\u1ea1n ch\u1ebf sai s\u00f3t.<\/span><\/li>\n<\/ul>\n<p><b>3.3. Conversational Insights \u2013 Ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng<\/b><span style=\"font-weight: 400;\">: T\u1ef1 \u0111\u1ed9ng ch\u1ea5m \u0111i\u1ec3m h\u1ed9i tho\u1ea1i d\u1ef1a tr\u00ean ti\u00eau ch\u00ed nh\u01b0 th\u00e1i \u0111\u1ed9, n\u1ed9i dung.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ph\u00e2n t\u00edch c\u1ea3m x\u00fac<\/b><span style=\"font-weight: 400;\">: Nh\u1eadn di\u1ec7n c\u1ea3m x\u00fac kh\u00e1ch h\u00e0ng, t\u1eeb kh\u00f3a nh\u1ea1y c\u1ea3m.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ph\u00e2n nh\u00f3m ch\u1ee7 \u0111\u1ec1<\/b><span style=\"font-weight: 400;\">: T\u1ef1 \u0111\u1ed9ng ph\u00e2n lo\u1ea1i l\u00fd do li\u00ean h\u1ec7 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Xu h\u01b0\u1edbng v\u00e0 insight<\/b><span style=\"font-weight: 400;\">: X\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1 th\u01b0\u1eddng g\u1eb7p, t\u1ed1i \u01b0u quy tr\u00ecnh.<\/span><\/li>\n<\/ul>\n<figure id=\"attachment_22755\" aria-describedby=\"caption-attachment-22755\" style=\"width: 1280px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/google-customer-engagement-la-gi-huong-dan-su-dung\/attachment\/maxresdefault-2-2\/\" rel=\"attachment wp-att-22755\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-22755 size-full\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/06\/maxresdefault-2.jpg\" alt=\"M\u1edf ra th\u1eddi \u0111\u1ea1i m\u1edbi c\u00f9ng Google Customer Engagement AI Suite\" width=\"1280\" height=\"720\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/06\/maxresdefault-2.jpg 1280w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/06\/maxresdefault-2-768x432.jpg 768w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/06\/maxresdefault-2-18x10.jpg 18w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/a><figcaption id=\"caption-attachment-22755\" class=\"wp-caption-text\">M\u1edf ra th\u1eddi \u0111\u1ea1i m\u1edbi c\u00f9ng Google Customer Engagement AI Suite<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"4_Ung_dung_thuc_tien_Google_Customer_Engagement_AI_Suite_Use_case\"><\/span><b>4. \u1ee8ng d\u1ee5ng th\u1ef1c ti\u1ec5n Google Customer Engagement AI Suite (Use case)<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<table>\n<tbody>\n<tr>\n<td><b>Ng\u00e0nh<\/b><\/td>\n<td><b>\u1ee8ng d\u1ee5ng c\u1ee5 th\u1ec3<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>B\u00e1n l\u1ebb\/Th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed<\/b><\/td>\n<td><span style=\"font-weight: 400;\">&#8211; Truy v\u1ebft \u0111\u01a1n h\u00e0ng: V\u00ed d\u1ee5 x\u00e1c \u0111\u1ecbnh \u0111\u01a1n h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang \u1edf \u0111\u00e2u?<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">&#8211; Ki\u1ec3m tra t\u1ed3n kho: &#8221; Ki\u1ec3m tra c\u00f2n size M trong kho kh\u00f4ng?&#8221;<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">&#8211; H\u01b0\u1edbng d\u1eabn \u0111\u1ed5i tr\u1ea3: Cung c\u1ea5p quy tr\u00ecnh v\u00e0 link y\u00eau c\u1ea7u<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Ng\u00e2n h\u00e0ng\/T\u00e0i ch\u00ednh (BFSI)<\/b><\/td>\n<td><span style=\"font-weight: 400;\">&#8211; T\u01b0 v\u1ea5n th\u1ee7 t\u1ee5c: &#8220;L\u00e0m th\u1ebb t\u00edn d\u1ee5ng c\u1ea7n gi\u1ea5y t\u1edd g\u00ec?&#8221;<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">&#8211; Kh\u00f3a th\u1ebb kh\u1ea9n c\u1ea5p: G\u1ecdi API kh\u00f3a th\u1ebb<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">&#8211; Tra c\u1ee9u l\u00e3i su\u1ea5t: C\u1eadp nh\u1eadt real-time<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>S\u1ea3n xu\u1ea5t\/H\u1eadu c\u1ea7n<\/b><\/td>\n<td><span style=\"font-weight: 400;\">&#8211; Truy xu\u1ea5t tr\u1ea1ng th\u00e1i l\u00f4 h\u00e0ng: &#8220;L\u00f4 h\u00e0ng 8327 \u0111ang \u1edf \u0111\u00e2u?&#8221;<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">&#8211; Cung c\u1ea5p t\u00e0i li\u1ec7u: G\u1eedi MSDS t\u1eeb Drive\/SharePoint<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Gi\u00e1o d\u1ee5c\/Tuy\u1ec3n sinh<\/b><\/td>\n<td><span style=\"font-weight: 400;\">&#8211; T\u01b0 v\u1ea5n l\u1ecbch tuy\u1ec3n sinh: &#8220;H\u1ebft h\u1ea1n n\u1ed9p h\u1ed3 s\u01a1 ng\u00e0nh K\u1ef9 thu\u1eadt khi n\u00e0o?&#8221;<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">&#8211; Tra c\u1ee9u h\u1ecdc ph\u00ed: Tr\u1ea3 l\u1eddi t\u00f9y c\u1ea5p h\u1ecdc<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Y t\u1ebf<\/b><\/td>\n<td><span style=\"font-weight: 400;\">&#8211; \u0110\u1eb7t l\u1ecbch kh\u00e1m: H\u1ed7 tr\u1ee3 \u0111\u1eb7t l\u1ecbch qua bot<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">&#8211; Tra c\u1ee9u b\u1ea3o hi\u1ec3m: Ki\u1ec3m tra g\u00f3i b\u1ea3o hi\u1ec3m chi tr\u1ea3<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><span class=\"ez-toc-section\" id=\"5_Chi_phi_va_uu_dai\"><\/span><b>5. Chi ph\u00ed v\u00e0 \u01b0u \u0111\u00e3i<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Conversational Agents<\/b><span style=\"font-weight: 400;\">: T\u00ednh ph\u00ed theo s\u1ed1 l\u01b0\u1ee3ng request, ch\u1ec9 t\u1eeb 200 \u0111\u1ed3ng\/request (Pay-As-You-Go).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Agent Assist v\u00e0 Insights<\/b><span style=\"font-weight: 400;\">: T\u00f9y thu\u1ed9c v\u00e0o quy m\u00f4 tri\u1ec3n khai v\u00e0 t\u00edch h\u1ee3p. Gimasys s\u1ebd h\u1ed7 tr\u1ee3 kh\u1ea3o s\u00e1t v\u00e0 t\u01b0 v\u1ea5n h\u01b0\u1edbng s\u1eed d\u1ee5ng t\u1ed1i \u01b0u nh\u1ea5t cho doanh nghi\u1ec7p theo nhu c\u1ea7u s\u1eed d\u1ee5ng th\u1ef1c t\u1ebf.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Hi\u1ec7n Gimasys \u0111ang h\u1ed7 tr\u1ee3<\/span> <span style=\"font-weight: 400;\">cung c\u1ea5p <\/span><b>$600 credits mi\u1ec5n ph\u00ed<\/b><span style=\"font-weight: 400;\"> cho kh\u00e1ch h\u00e0ng m\u1edbi \u0111\u1ec3 d\u00f9ng th\u1eed. Li\u00ean h\u1ec7 \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 th\u00f4ng tin chi ti\u1ebft.<\/span><\/p>\n<figure id=\"attachment_22754\" aria-describedby=\"caption-attachment-22754\" style=\"width: 940px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/google-customer-engagement-la-gi-huong-dan-su-dung\/attachment\/customer-engagement\/\" rel=\"attachment wp-att-22754\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-22754 size-full\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/06\/customer-engagement.jpg\" alt=\"Tri\u1ec3n khai Google Customer Engagement c\u00f9ng Gimasys\" width=\"940\" height=\"438\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/06\/customer-engagement.jpg 940w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/06\/customer-engagement-768x358.jpg 768w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/06\/customer-engagement-18x8.jpg 18w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/a><figcaption id=\"caption-attachment-22754\" class=\"wp-caption-text\">Tri\u1ec3n khai Google Customer Engagement c\u00f9ng Gimasys<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Huong_dan_trien_khai_Google_Customer_Engagement_AI_Suite\"><\/span><b>H\u01b0\u1edbng d\u1eabn tri\u1ec3n khai Google Customer Engagement AI Suite<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Quy_trinh_trien_khai\"><\/span><b>Quy tr\u00ecnh tri\u1ec3n khai<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Tri\u1ec3n khai Google Customer Engagement AI Suite \u0111\u00f2i h\u1ecfi s\u1ef1 ph\u1ed1i h\u1ee3p ch\u1eb7t ch\u1ebd gi\u1eefa doanh nghi\u1ec7p v\u00e0 Partner uy t\u00edn nh\u01b0 Gimasys. Quy tr\u00ecnh bao g\u1ed3m:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0110\u00e1nh gi\u00e1 hi\u1ec7n tr\u1ea1ng<\/b><span style=\"font-weight: 400;\">: Ph\u00e2n t\u00edch k\u00eanh CSKH, quy tr\u00ecnh n\u1ed9i b\u1ed9 v\u00e0 nhu c\u1ea7u c\u1ee5 th\u1ec3.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>X\u00e2y d\u1ef1ng l\u1ed9 tr\u00ecnh<\/b><span style=\"font-weight: 400;\">: \u0110\u1ec1 xu\u1ea5t c\u00e1c gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p (bot, h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean, ph\u00e2n t\u00edch) v\u00e0 l\u1ed9 tr\u00ecnh tri\u1ec3n khai t\u1eebng giai \u0111o\u1ea1n.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Thi\u1ebft k\u1ebf v\u00e0 ph\u00e1t tri\u1ec3n<\/b><span style=\"font-weight: 400;\">:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">X\u00e2y d\u1ef1ng chatbot\/voicebot theo lu\u1ed3ng h\u1ed9i tho\u1ea1i t\u00f9y ch\u1ec9nh.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">T\u00edch h\u1ee3p v\u1edbi CRM, ERP, BigQuery, API.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">C\u1ea5u h\u00ecnh Agent Assist v\u00e0 dashboard Insights.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0110\u00e0o t\u1ea1o v\u00e0 chuy\u1ec3n giao<\/b><span style=\"font-weight: 400;\">:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u0110\u00e0o t\u1ea1o \u0111\u1ed9i ng\u0169 v\u1eadn h\u00e0nh (IT, CSKH, marketing).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Cung c\u1ea5p t\u00e0i li\u1ec7u x\u00e2y d\u1ef1ng lu\u1ed3ng h\u1ed9i tho\u1ea1i, h\u01b0\u1edbng d\u1eabn m\u1edf r\u1ed9ng agent.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>V\u1eadn h\u00e0nh v\u00e0 t\u1ed1i \u01b0u<\/b><span style=\"font-weight: 400;\">: H\u1ed7 tr\u1ee3 m\u1edf r\u1ed9ng use case, t\u1ed1i \u01b0u hi\u1ec7u su\u1ea5t.<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Thoi_gian_trien_khai\"><\/span><b>Rollout pace<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>1\u20132 tu\u1ea7n<\/b><span style=\"font-weight: 400;\">: Chatbot \u0111\u01a1n gi\u1ea3n, tr\u1ea3 l\u1eddi ch\u00ednh s\u00e1ch n\u1ed9i b\u1ed9.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>3\u20136 tu\u1ea7n<\/b><span style=\"font-weight: 400;\">: Agent t\u00edch h\u1ee3p CRM, h\u1ed7 tr\u1ee3 \u0111a k\u00eanh.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>6\u20138 tu\u1ea7n tr\u1edf l\u00ean<\/b><span style=\"font-weight: 400;\">: Tri\u1ec3n khai \u0111\u1ed3ng b\u1ed9 nhi\u1ec1u gi\u1ea3i ph\u00e1p (Agents, Assist, Insights).<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/gcloudvn.com\/en\/\">Gimasys<\/a> s\u1ebd cung c\u1ea5p c\u00e1c th\u00f4ng tin chi ti\u1ebft v\u1ec1 th\u1eddi gian sau khi kh\u1ea3o s\u00e1t nhu c\u1ea7u s\u1eed d\u1ee5ng th\u1ef1c t\u1ebf c\u1ee7a doanh nghi\u1ec7p.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gimasys &#8211; l\u00e0 \u0111\u1ed1i t\u00e1c c\u1ea5p cao c\u1ee7a Google Cloud t\u1ea1i Vi\u1ec7t Nam &#8211; hi\u1ec7n \u0111ang l\u00e0 m\u1ed9t trong nh\u1eefng partner ti\u00ean phong trong vi\u1ec7c t\u01b0 v\u1ea5n tri\u1ec3n khai Google Customer Engagement AI Suite cho doanh nghi\u1ec7p, v\u1edbi c\u00e1c th\u1ebf m\u1ea1nh v\u1ec1:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u01b0 v\u1ea5n chi\u1ebfn l\u01b0\u1ee3c<\/b><span style=\"font-weight: 400;\">: \u0110\u00e1nh gi\u00e1 nhu c\u1ea7u, x\u00e2y d\u1ef1ng l\u1ed9 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1 r\u00f5 r\u00e0ng v\u1edbi ROI minh b\u1ea1ch.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Thi\u1ebft k\u1ebf t\u00f9y ch\u1ec9nh<\/b><span style=\"font-weight: 400;\">: Ph\u00e1t tri\u1ec3n chatbot\/voicebot theo th\u01b0\u01a1ng hi\u1ec7u v\u00e0 t\u00edch h\u1ee3p s\u00e2u v\u1edbi h\u1ec7 th\u1ed1ng doanh nghi\u1ec7p.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tri\u1ec3n khai chuy\u00ean nghi\u1ec7p<\/b><span style=\"font-weight: 400;\">: \u0110\u1ed9i ng\u0169 k\u1ef9 thu\u1eadt gi\u00e0u kinh nghi\u1ec7m \u0111\u1ea3m b\u1ea3o t\u00edch h\u1ee3p m\u01b0\u1ee3t m\u00e0 v\u1edbi CRM, ERP, BigQuery.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0110\u00e0o t\u1ea1o to\u00e0n di\u1ec7n<\/b><span style=\"font-weight: 400;\">: H\u1ed7 tr\u1ee3 \u0111\u1ed9i ng\u0169 doanh nghi\u1ec7p v\u1eadn h\u00e0nh v\u00e0 m\u1edf r\u1ed9ng gi\u1ea3i ph\u00e1p sau chuy\u1ec3n giao.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>H\u1ed7 tr\u1ee3 l\u00e2u d\u00e0i<\/b><span style=\"font-weight: 400;\">: D\u1ecbch v\u1ee5 v\u1eadn h\u00e0nh, t\u1ed1i \u01b0u v\u00e0 m\u1edf r\u1ed9ng use case theo nhu c\u1ea7u.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u01afu \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t<\/b><span style=\"font-weight: 400;\">: H\u1ed7 tr\u1ee3 doanh nghi\u1ec7p t\u1eadn d\u1ee5ng g\u00f3i $600 &#8211; $2000 credits mi\u1ec5n ph\u00ed<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Gimasys kh\u00f4ng ch\u1ec9 cung c\u1ea5p gi\u1ea3i ph\u00e1p k\u1ef9 thu\u1eadt m\u00e0 c\u00f2n \u0111\u1ed3ng h\u00e0nh nh\u01b0 m\u1ed9t \u0111\u1ed1i t\u00e1c chi\u1ebfn l\u01b0\u1ee3c, gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u h\u00f3a \u0111\u1ea7u t\u01b0 v\u00e0 \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao nh\u1ea5t.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Ket_luan\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Google Customer Engagement AI Suite l\u00e0 gi\u1ea3i ph\u00e1p \u0111\u1ed9t ph\u00e1, gi\u00fap doanh nghi\u1ec7p n\u00e2ng t\u1ea7m tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, t\u1ed1i \u01b0u v\u1eadn h\u00e0nh v\u00e0 khai th\u00e1c insight d\u1eef li\u1ec7u hi\u1ec7u qu\u1ea3. T\u1eeb chatbot th\u00f4ng minh, tr\u1ee3 l\u00fd \u1ea3o cho nh\u00e2n vi\u00ean \u0111\u1ebfn ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i chi ti\u1ebft, b\u1ed9 c\u00f4ng c\u1ee5 n\u00e0y mang l\u1ea1i gi\u00e1 tr\u1ecb th\u1ef1c ti\u1ec5n cho nhi\u1ec1u ng\u00e0nh nh\u01b0 b\u00e1n l\u1ebb, t\u00e0i ch\u00ednh, s\u1ea3n xu\u1ea5t, gi\u00e1o d\u1ee5c v\u00e0 y t\u1ebf. V\u1edbi<a href=\"https:\/\/gcloudvn.com\/en\/dang-ky-dung-thu\/\"> s\u1ef1 \u0111\u1ed3ng h\u00e0nh c\u1ee7a Gimasys<\/a>, doanh nghi\u1ec7p c\u00f3 th\u1ec3 tri\u1ec3n khai gi\u1ea3i ph\u00e1p m\u1ed9t c\u00e1ch nhanh ch\u00f3ng, hi\u1ec7u qu\u1ea3 v\u00e0 t\u00f9y ch\u1ec9nh theo nhu c\u1ea7u. H\u00e3y b\u1eaft \u0111\u1ea7u h\u00e0nh tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1 ngay h\u00f4m nay v\u1edbiGoogle Customer Engagement AI Suite \u0111\u1ec3 t\u1ea1o l\u1ee3i th\u1ebf c\u1ea1nh tranh b\u1ec1n v\u1eefng.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Source:\u00a0<\/span><b>Gimasys<\/b><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><a href=\"https:\/\/gcloudvn.com\/en\/dang-ky-dung-thu\/\" class=\"vcex-button theme-button medium inline  wpb_animate_when_almost_visible wpb_bounceIn bounceIn\" style=\"font-weight:600;text-transform:uppercase;\"><span class=\"theme-button-inner\">Sign up for a free trial<\/span><\/a> <div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"templatera_shortcode\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_message_box vc_message_box-standard vc_message_box-rounded vc_color-blue\" ><div class=\"vc_message_box-icon\"><i class=\"vc-mono vc-mono-technorati\"><\/i><\/div><p><a href=\"https:\/\/gcloudvn.com\/en\/main-logo-1\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-664\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2021\/06\/main-logo-1.png\" alt=\"\" width=\"221\" height=\"72\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2021\/06\/main-logo-1.png 214w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2021\/06\/main-logo-1-18x6.png 18w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2021\/06\/main-logo-1-183x60.png 183w\" sizes=\"auto, (max-width: 221px) 100vw, 221px\" \/><\/a>As a senior partner of Google in Vietnam, Gimasys has more than 10+ years of experience, consulting on implementing digital transformation for 2000+ domestic corporations. Some typical customers Jetstar, Dien Quan Media, Heineken, Jollibee, Vietnam Airline, HSC, SSI...<\/p>\n<p>Gimasys is currently a strategic partner of many major technology companies in the world such as Salesforce, Oracle Netsuite, Tableau, Mulesoft.<\/p>\n<p>Contact Gimasys - Google Cloud Premier Partner for advice on strategic solutions suitable to the specific needs of your business:<\/p>\n<ul>\n<li>Email: gcp@gimasys.com<\/li>\n<li>Hotline: 0974 417 099<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"T\u0103ng c\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p trong b\u1ed1i c\u1ea3nh th\u1ecb tr\u01b0\u1eddng ng\u00e0y c\u00e0ng c\u1ea1nh tranh kh\u1ed1c li\u1ec7t h\u01a1n v\u00e0 vi\u1ec7c \u1ee9ng d\u1ee5ng AI \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a qu\u00e1&hellip;","protected":false},"author":2,"featured_media":22754,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1,135],"tags":[],"class_list":["post-22753","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kienthuc","category-google-cloud-platform","entry","has-media"],"_links":{"self":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts\/22753","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/comments?post=22753"}],"version-history":[{"count":0,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts\/22753\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/media\/22754"}],"wp:attachment":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/media?parent=22753"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/categories?post=22753"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/tags?post=22753"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}