{"id":23277,"date":"2025-08-08T15:45:38","date_gmt":"2025-08-08T08:45:38","guid":{"rendered":"https:\/\/gcloudvn.com\/?p=23277"},"modified":"2025-08-08T15:45:39","modified_gmt":"2025-08-08T08:45:39","slug":"recap-hoi-thao-chuyen-sau-customer-engagement-ai-suite-thuc-day-tuong-tac-khach-hang-voi-google-ai","status":"publish","type":"post","link":"https:\/\/gcloudvn.com\/en\/tin-tuc-noi-bat\/recap-hoi-thao-chuyen-sau-customer-engagement-ai-suite-thuc-day-tuong-tac-khach-hang-voi-google-ai\/","title":{"rendered":"[RECAP] H\u1ed9i th\u1ea3o chuy\u00ean s\u00e2u: \u201cCustomer Engagement AI Suite: Th\u00fac \u0111\u1ea9y t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng v\u1edbi Google AI\u201d"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Khi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u1edf th\u00e0nh y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i trong chi\u1ebfn l\u01b0\u1ee3c t\u0103ng tr\u01b0\u1edfng, Gimasys \u2013 \u0111\u1ed1i t\u00e1c chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a Google Cloud t\u1ea1i Vi\u1ec7t Nam \u2013 \u0111\u00e3 ch\u00ednh th\u1ee9c tri\u1ec3n khai <\/span><b>Google Customer Engagement AI Suite<\/b><span style=\"font-weight: 400;\">, gi\u1ea3i ph\u00e1p gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao t\u01b0\u01a1ng t\u00e1c v\u00e0 t\u1ed1i \u01b0u hi\u1ec7u qu\u1ea3 v\u1eadn h\u00e0nh.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/gcloudvn.com\/en\/tin-tuc-noi-bat\/recap-hoi-thao-chuyen-sau-customer-engagement-ai-suite-thuc-day-tuong-tac-khach-hang-voi-google-ai\/attachment\/gms-wbn-banner-2025\/\" rel=\"attachment wp-att-23278\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-23278\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/08\/gms-wbn-banner-2025.png\" alt=\"\" width=\"1920\" height=\"1080\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/08\/gms-wbn-banner-2025.png 1920w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/08\/gms-wbn-banner-2025-768x432.png 768w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/08\/gms-wbn-banner-2025-1536x864.png 1536w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/08\/gms-wbn-banner-2025-18x10.png 18w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a>Nh\u1eb1m mang \u0111\u1ebfn c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 gi\u1ea3i ph\u00e1p, Gimasys ph\u1ed1i h\u1ee3p c\u00f9ng Google Cloud t\u1ed5 ch\u1ee9c webinar chuy\u00ean \u0111\u1ec1 v\u00e0o ng\u00e0y <\/span><b>07.08.2025<\/b><span style=\"font-weight: 400;\">. S\u1ef1 ki\u1ec7n thu h\u00fat s\u1ef1 tham gia c\u1ee7a \u0111\u00f4ng \u0111\u1ea3o l\u00e3nh \u0111\u1ea1o, qu\u1ea3n l\u00fd c\u1ea5p cao v\u00e0 c\u00e1c chuy\u00ean gia c\u00f4ng ngh\u1ec7, m\u1edf ra nh\u1eefng th\u1ea3o lu\u1eadn s\u00e2u s\u1eafc v\u1ec1 vai tr\u00f2 c\u1ee7a AI trong vi\u1ec7c chuy\u1ec3n \u0111\u1ed5i h\u00e0nh tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/gcloudvn.com\/en\/tin-tuc-noi-bat\/recap-hoi-thao-chuyen-sau-customer-engagement-ai-suite-thuc-day-tuong-tac-khach-hang-voi-google-ai\/#GenAI_%E2%80%93_Dong_luc_doi_moi_trong_ky_nguyen_tuong_tac_khach_hang\" >GenAI \u2013 \u0110\u1ed9ng l\u1ef1c \u0111\u1ed5i m\u1edbi trong k\u1ef7 nguy\u00ean t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/gcloudvn.com\/en\/tin-tuc-noi-bat\/recap-hoi-thao-chuyen-sau-customer-engagement-ai-suite-thuc-day-tuong-tac-khach-hang-voi-google-ai\/#Tu_ly_thuyet_den_thuc_tien_Trai_nghiem_truc_quan_giai_phap_AI_cua_Google\" >T\u1eeb l\u00fd thuy\u1ebft \u0111\u1ebfn th\u1ef1c ti\u1ec5n: Tr\u1ea3i nghi\u1ec7m tr\u1ef1c quan gi\u1ea3i ph\u00e1p AI c\u1ee7a Google<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/gcloudvn.com\/en\/tin-tuc-noi-bat\/recap-hoi-thao-chuyen-sau-customer-engagement-ai-suite-thuc-day-tuong-tac-khach-hang-voi-google-ai\/#Gimasys_%E2%80%93_Cau_noi_dua_doanh_nghiep_Viet_cham_toi_suc_manh_AI_tu_Google_Cloud\" >Gimasys \u2013 C\u1ea7u n\u1ed1i \u0111\u01b0a doanh nghi\u1ec7p Vi\u1ec7t ch\u1ea1m t\u1edbi s\u1ee9c m\u1ea1nh AI t\u1eeb Google Cloud<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"GenAI_%E2%80%93_Dong_luc_doi_moi_trong_ky_nguyen_tuong_tac_khach_hang\"><\/span><b>GenAI \u2013 \u0110\u1ed9ng l\u1ef1c \u0111\u1ed5i m\u1edbi trong k\u1ef7 nguy\u00ean t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Trong b\u1ed1i c\u1ea3nh AI \u0111ang t\u00e1i \u0111\u1ecbnh h\u00ecnh m\u1ecdi l\u0129nh v\u1ef1c, doanh nghi\u1ec7p n\u00e0o bi\u1ebft t\u1eadn d\u1ee5ng GenAI hi\u1ec7u qu\u1ea3 s\u1ebd n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c l\u1ee3i th\u1ebf v\u01b0\u1ee3t tr\u1ed9i. \u0110\u1eb7c bi\u1ec7t trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, c\u00e1c doanh nghi\u1ec7p \u0111ang \u0111\u1ed1i m\u1eb7t v\u1edbi b\u00e0i to\u00e0n: L\u00e0m sao \u0111\u1ec3 ph\u1ea3n h\u1ed3i nhanh, \u0111\u1ed3ng b\u1ed9 th\u00f4ng tin, t\u1ed1i \u01b0u chi ph\u00ed nh\u01b0ng v\u1eabn c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m?<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/gcloudvn.com\/en\/tin-tuc-noi-bat\/recap-hoi-thao-chuyen-sau-customer-engagement-ai-suite-thuc-day-tuong-tac-khach-hang-voi-google-ai\/attachment\/ces\/\" rel=\"attachment wp-att-23280\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-23280\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/08\/CES.jpg\" alt=\"\" width=\"960\" height=\"540\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/08\/CES.jpg 960w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/08\/CES-768x432.jpg 768w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/08\/CES-18x10.jpg 18w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/a>T\u1ea1i h\u1ed9i th\u1ea3o tr\u1ef1c tuy\u1ebfn, <\/span><b>ch\u1ecb Sunny Nguyen \u2013 GCP SMB Territory Manager (Google)<\/b><span style=\"font-weight: 400;\"> \u0111\u00e3 chia s\u1ebb v\u1ec1 c\u00e1ch GenAI \u0111ang gi\u00fap doanh nghi\u1ec7p v\u01b0\u1ee3t qua nh\u1eefng th\u00e1ch th\u1ee9c n\u00e0y, m\u1edf ra k\u1ef7 nguy\u00ean t\u01b0\u01a1ng t\u00e1c th\u00f4ng minh, th\u1eddi gian th\u1ef1c v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Tu_ly_thuyet_den_thuc_tien_Trai_nghiem_truc_quan_giai_phap_AI_cua_Google\"><\/span><b>T\u1eeb l\u00fd thuy\u1ebft \u0111\u1ebfn th\u1ef1c ti\u1ec5n: Tr\u1ea3i nghi\u1ec7m tr\u1ef1c quan gi\u1ea3i ph\u00e1p AI c\u1ee7a Google<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf l\u00fd thuy\u1ebft, anh <\/span><b>Trung Nguy\u1ec5n \u2013 Google Cloud Business Analyst, Gimasys<\/b><span style=\"font-weight: 400;\"> \u0111\u00e3 mang \u0111\u1ebfn ph\u1ea7n demo tr\u1ef1c quan, gi\u00fap ng\u01b0\u1eddi tham d\u1ef1 h\u00ecnh dung r\u00f5 r\u00e0ng c\u00e1ch Google Customer Engagement AI Suite ho\u1ea1t \u0111\u1ed9ng, v\u00e0 hi\u1ec7u qu\u1ea3 m\u00e0 gi\u1ea3i ph\u00e1p mang l\u1ea1i trong th\u1ef1c t\u1ebf.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/gcloudvn.com\/en\/tin-tuc-noi-bat\/recap-hoi-thao-chuyen-sau-customer-engagement-ai-suite-thuc-day-tuong-tac-khach-hang-voi-google-ai\/attachment\/demo\/\" rel=\"attachment wp-att-23281\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-23281\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/08\/demo.png\" alt=\"\" width=\"960\" height=\"540\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/08\/demo.png 960w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/08\/demo-768x432.png 768w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/08\/demo-18x10.png 18w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ti\u1ebfp n\u1ed1i l\u00e0 ph\u1ea7n chia s\u1ebb c\u1ee7a ch\u1ecb <\/span><b>Uy\u00ean Nguy\u1ec5n \u2013 Google Cloud Product Manager, Gimasys<\/b><span style=\"font-weight: 400;\">, gi\u1edbi thi\u1ec7u m\u00f4 h\u00ecnh tri\u1ec3n khai c\u1ee5 th\u1ec3 v\u00e0 c\u00e1ch t\u00edch h\u1ee3p gi\u1ea3i ph\u00e1p v\u1edbi h\u1ec7 th\u1ed1ng s\u1eb5n c\u00f3 c\u1ee7a doanh nghi\u1ec7p, \u0111\u1ea3m b\u1ea3o s\u1ef1 li\u1ec1n m\u1ea1ch v\u00e0 t\u1ed1i \u01b0u trong v\u1eadn h\u00e0nh.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Gimasys_%E2%80%93_Cau_noi_dua_doanh_nghiep_Viet_cham_toi_suc_manh_AI_tu_Google_Cloud\"><\/span><b>Gimasys \u2013 C\u1ea7u n\u1ed1i \u0111\u01b0a doanh nghi\u1ec7p Vi\u1ec7t ch\u1ea1m t\u1edbi s\u1ee9c m\u1ea1nh AI t\u1eeb Google Cloud<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">V\u1edbi n\u0103ng l\u1ef1c t\u01b0 v\u1ea5n v\u00e0 tri\u1ec3n khai \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh qua nhi\u1ec1u d\u1ef1 \u00e1n th\u00e0nh c\u00f4ng, Gimasys t\u1ef1 tin l\u00e0 c\u1ea7u n\u1ed1i \u0111\u00e1ng tin c\u1eady gi\u00fap doanh nghi\u1ec7p Vi\u1ec7t ti\u1ebfp c\u1eadn v\u00e0 t\u1ed1i \u01b0u h\u00f3a s\u1ee9c m\u1ea1nh c\u1ee7a AI t\u1eeb Google Cloud.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 khai ph\u00f3ng ti\u1ec1m n\u0103ng t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p m\u00ecnh, h\u00e3y li\u00ean h\u1ec7 Gimasys ngay h\u00f4m nay \u0111\u1ec3 kh\u00e1m ph\u00e1 c\u00e1ch Google Customer Engagement AI Suite c\u00f3 th\u1ec3 bi\u1ebfn \u0111\u1ed5i ho\u1ea1t \u0111\u1ed9ng kinh doanh.<\/span><\/p>\n<p><b>Kh\u00e1m ph\u00e1 ngay ti\u1ec1m n\u0103ng m\u1edbi trong t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng c\u00f9ng Google Customer Engagement AI Suite.<\/b><\/p>","protected":false},"excerpt":{"rendered":"<p>Khi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u1edf th\u00e0nh y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i trong chi\u1ebfn l\u01b0\u1ee3c t\u0103ng tr\u01b0\u1edfng, Gimasys \u2013 \u0111\u1ed1i t\u00e1c chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a Google Cloud t\u1ea1i Vi\u1ec7t Nam \u2013 \u0111\u00e3 ch\u00ednh th\u1ee9c tri\u1ec3n khai Google Customer Engagement AI Suite, gi\u1ea3i&hellip;<\/p>","protected":false},"author":2,"featured_media":23278,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[189],"tags":[],"class_list":["post-23277","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-tuc-noi-bat","entry","has-media"],"_links":{"self":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts\/23277","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/comments?post=23277"}],"version-history":[{"count":0,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts\/23277\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/media\/23278"}],"wp:attachment":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/media?parent=23277"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/categories?post=23277"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/tags?post=23277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}