{"id":23390,"date":"2025-08-21T09:05:33","date_gmt":"2025-08-21T02:05:33","guid":{"rendered":"https:\/\/gcloudvn.com\/?p=23390"},"modified":"2025-08-21T09:05:33","modified_gmt":"2025-08-21T02:05:33","slug":"huong-dan-xay-dung-chatbot-voi-dialogflow-cx","status":"publish","type":"post","link":"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-xay-dung-chatbot-voi-dialogflow-cx\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn X\u00e2y d\u1ef1ng Chatbot v\u1edbi Dialogflow CX: T\u1eeb C\u01a1 b\u1ea3n \u0111\u1ebfn N\u00e2ng cao"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">Vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t chatbot \u0111\u00e0m tho\u1ea1i th\u00f4ng minh v\u00e0 hi\u1ec7u qu\u1ea3 kh\u00f4ng c\u00f2n l\u00e0 c\u00f4ng vi\u1ec7c d\u00e0nh ri\u00eang cho c\u00e1c l\u1eadp tr\u00ecnh vi\u00ean chuy\u00ean s\u00e2u. V\u1edbi <\/span><b>Dialogflow CX<\/b><span style=\"font-weight: 400;\">, m\u1ed9t n\u1ec1n t\u1ea3ng m\u1ea1nh m\u1ebd t\u1eeb Google Cloud, b\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng thi\u1ebft k\u1ebf, tri\u1ec3n khai v\u00e0 qu\u1ea3n l\u00fd c\u00e1c t\u00e1c nh\u00e2n \u1ea3o (virtual agents) ph\u1ee9c t\u1ea1p \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng kinh doanh.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u00e0i vi\u1ebft n\u00e0y s\u1ebd cung c\u1ea5p m\u1ed9t <\/span><b>h\u01b0\u1edbng d\u1eabn x\u00e2y d\u1ef1ng chatbot v\u1edbi Dialogflow CX<\/b><span style=\"font-weight: 400;\"> to\u00e0n di\u1ec7n, t\u1eeb c\u00e1c kh\u00e1i ni\u1ec7m c\u01a1 b\u1ea3n cho \u0111\u1ebfn c\u00e1c t\u00ednh n\u0103ng n\u00e2ng cao, gi\u00fap b\u1ea1n l\u00e0m ch\u1ee7 c\u00f4ng c\u1ee5 n\u00e0y v\u00e0 bi\u1ebfn \u00fd t\u01b0\u1edfng th\u00e0nh m\u1ed9t chatbot th\u00f4ng minh, s\u1eb5n s\u00e0ng ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-xay-dung-chatbot-voi-dialogflow-cx\/#Dialogflow_CX_la_gi\" >Dialogflow CX l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-xay-dung-chatbot-voi-dialogflow-cx\/#Cac_khai_niem_co_ban_trong_Dialogflow_CX\" >C\u00e1c kh\u00e1i ni\u1ec7m c\u01a1 b\u1ea3n trong Dialogflow CX<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-xay-dung-chatbot-voi-dialogflow-cx\/#Agent_Tac_nhan\" >Agent (T\u00e1c nh\u00e2n)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-xay-dung-chatbot-voi-dialogflow-cx\/#Flows_Luong\" >Flows (Lu\u1ed3ng)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-xay-dung-chatbot-voi-dialogflow-cx\/#Pages_Trang\" >Pages (Trang)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-xay-dung-chatbot-voi-dialogflow-cx\/#Intents_Y_dinh\" >Intents (\u00dd \u0111\u1ecbnh)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-xay-dung-chatbot-voi-dialogflow-cx\/#Entities_Thuc_the\" >Entities (Th\u1ef1c th\u1ec3)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-xay-dung-chatbot-voi-dialogflow-cx\/#Fulfillment\" >Fulfillment<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-xay-dung-chatbot-voi-dialogflow-cx\/#Huong_dan_xay_dung_Chatbot_voi_Dialogflow_CX_Co_ban\" >H\u01b0\u1edbng d\u1eabn x\u00e2y d\u1ef1ng Chatbot v\u1edbi Dialogflow CX (C\u01a1 b\u1ea3n)<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-xay-dung-chatbot-voi-dialogflow-cx\/#Tao_mot_Agent_moi\" >T\u1ea1o m\u1ed9t Agent m\u1edbi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-xay-dung-chatbot-voi-dialogflow-cx\/#Xay_dung_mot_luong_Flow_don_gian\" >X\u00e2y d\u1ef1ng m\u1ed9t lu\u1ed3ng (Flow) \u0111\u01a1n gi\u1ea3n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-xay-dung-chatbot-voi-dialogflow-cx\/#Cau_hinh_cac_cau_tra_loi_cua_bot\" >C\u1ea5u h\u00ecnh c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a bot<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-xay-dung-chatbot-voi-dialogflow-cx\/#Huong_dan_xay_dung_Chatbot_voi_Dialogflow_CX_Nang_cao\" >H\u01b0\u1edbng d\u1eabn x\u00e2y d\u1ef1ng Chatbot v\u1edbi Dialogflow CX (N\u00e2ng cao)<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-xay-dung-chatbot-voi-dialogflow-cx\/#Su_dung_Webhooks_de_tich_hop_voi_dich_vu_ben_ngoai\" >S\u1eed d\u1ee5ng Webhooks \u0111\u1ec3 t\u00edch h\u1ee3p v\u1edbi d\u1ecbch v\u1ee5 b\u00ean ngo\u00e0i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-xay-dung-chatbot-voi-dialogflow-cx\/#Quan_ly_trang_thai_cuoc_tro_chuyen_voi_Parameters\" >Qu\u1ea3n l\u00fd tr\u1ea1ng th\u00e1i cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi Parameters<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-xay-dung-chatbot-voi-dialogflow-cx\/#Phan_tich_hieu_qua_chatbot_voi_Analytics\" >Ph\u00e2n t\u00edch hi\u1ec7u qu\u1ea3 chatbot v\u1edbi Analytics<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-xay-dung-chatbot-voi-dialogflow-cx\/#Ket_Luan\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Dialogflow_CX_la_gi\"><\/span><b>Dialogflow CX l\u00e0 g\u00ec?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Dialogflow CX (Customer Experience) l\u00e0 m\u1ed9t n\u1ec1n t\u1ea3ng ph\u00e1t tri\u1ec3n chatbot \u0111\u01b0\u1ee3c Google Cloud cung c\u1ea5p. N\u00f3 s\u1eed d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u00e0m tho\u1ea1i (Conversational AI) \u0111\u1ec3 hi\u1ec3u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, x\u1eed l\u00fd c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n ph\u1ee9c t\u1ea1p v\u00e0 cung c\u1ea5p c\u00e2u tr\u1ea3 l\u1eddi ph\u00f9 h\u1ee3p.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110i\u1ec3m kh\u00e1c bi\u1ec7t l\u1edbn nh\u1ea5t c\u1ee7a Dialogflow CX so v\u1edbi Dialogflow ES (Essentials) l\u00e0 ki\u1ebfn tr\u00fac d\u1ef1a tr\u00ean lu\u1ed3ng (flow-based architecture). \u0110i\u1ec1u n\u00e0y cho ph\u00e9p b\u1ea1n x\u00e2y d\u1ef1ng c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n ph\u1ee9c t\u1ea1p v\u00e0 c\u00f3 c\u1ea5u tr\u00fac r\u00f5 r\u00e0ng, d\u1ec5 d\u00e0ng qu\u1ea3n l\u00fd v\u00e0 m\u1edf r\u1ed9ng.<\/span><\/p>\n<p><a href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-xay-dung-chatbot-voi-dialogflow-cx\/attachment\/images-10\/\" rel=\"attachment wp-att-23392\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-23392\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/08\/images.png\" alt=\"\" width=\"299\" height=\"168\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/08\/images.png 299w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/08\/images-18x10.png 18w\" sizes=\"auto, (max-width: 299px) 100vw, 299px\" \/><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Cac_khai_niem_co_ban_trong_Dialogflow_CX\"><\/span><b>C\u00e1c kh\u00e1i ni\u1ec7m c\u01a1 b\u1ea3n trong Dialogflow CX<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t chatbot hi\u1ec7u qu\u1ea3 v\u1edbi Dialogflow CX, vi\u1ec7c n\u1eafm v\u1eefng c\u00e1c kh\u00e1i ni\u1ec7m c\u01a1 b\u1ea3n sau l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng. M\u1ed7i kh\u00e1i ni\u1ec7m \u0111\u00f3ng m\u1ed9t vai tr\u00f2 ri\u00eang bi\u1ec7t, k\u1ebft h\u1ee3p v\u1edbi nhau \u0111\u1ec3 t\u1ea1o ra m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n t\u1ef1 nhi\u00ean v\u00e0 c\u00f3 c\u1ea5u tr\u00fac.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Agent_Tac_nhan\"><\/span><b>Agent (T\u00e1c nh\u00e2n)<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>Agent<\/b><span style=\"font-weight: 400;\"> l\u00e0 t\u00e1c nh\u00e2n \u1ea3o c\u1ee7a b\u1ea1n, \u0111\u00f3ng vai tr\u00f2 nh\u01b0 b\u1ed9 n\u00e3o ch\u00ednh c\u1ee7a chatbot. \u0110\u00e2y l\u00e0 th\u1ef1c th\u1ec3 \u0111\u01b0\u1ee3c hu\u1ea5n luy\u1ec7n \u0111\u1ec3 hi\u1ec3u v\u00e0 x\u1eed l\u00fd c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n. M\u1ed7i agent \u0111\u01b0\u1ee3c c\u1ea5u h\u00ecnh cho m\u1ed9t ng\u00f4n ng\u1eef v\u00e0 v\u00f9ng \u0111\u1ecba l\u00fd c\u1ee5 th\u1ec3, \u0111\u1ea3m b\u1ea3o kh\u1ea3 n\u0103ng hi\u1ec3u v\u00e0 t\u01b0\u01a1ng t\u00e1c ch\u00ednh x\u00e1c v\u1edbi ng\u01b0\u1eddi d\u00f9ng \u1edf t\u1eebng khu v\u1ef1c. M\u1ed9t agent ch\u1ee9a t\u1ea5t c\u1ea3 c\u00e1c y\u1ebfu t\u1ed1 c\u1ea7n thi\u1ebft cho cu\u1ed9c tr\u00f2 chuy\u1ec7n, t\u1eeb c\u00e1c lu\u1ed3ng (Flows), trang (Pages) cho \u0111\u1ebfn c\u00e1c \u00fd \u0111\u1ecbnh (Intents), t\u1ea1o th\u00e0nh m\u1ed9t th\u1ef1c th\u1ec3 duy nh\u1ea5t c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c tri\u1ec3n khai \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi d\u00f9ng.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Flows_Luong\"><\/span><b>Flows (Lu\u1ed3ng)<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>Flows<\/b><span style=\"font-weight: 400;\"> \u0111\u1ea1i di\u1ec7n cho m\u1ed9t ch\u1ee7 \u0111\u1ec1 ho\u1eb7c m\u1ed9t nh\u00e1nh c\u1ee7a cu\u1ed9c tr\u00f2 chuy\u1ec7n. Thay v\u00ec x\u1eed l\u00fd to\u00e0n b\u1ed9 cu\u1ed9c tr\u00f2 chuy\u1ec7n trong m\u1ed9t c\u1ea5u tr\u00fac ph\u1ee9c t\u1ea1p, Dialogflow CX cho ph\u00e9p b\u1ea1n chia nh\u1ecf c\u00e1c ch\u1ee7 \u0111\u1ec1 th\u00e0nh c\u00e1c lu\u1ed3ng ri\u00eang bi\u1ec7t. V\u00ed d\u1ee5, b\u1ea1n c\u00f3 th\u1ec3 thi\u1ebft k\u1ebf m\u1ed9t lu\u1ed3ng \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u <\/span><b>&#8220;\u0111\u1eb7t h\u00e0ng&#8221;<\/b><span style=\"font-weight: 400;\"> v\u00e0 m\u1ed9t lu\u1ed3ng kh\u00e1c \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u <\/span><b>&#8220;h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt&#8221;<\/b><span style=\"font-weight: 400;\">. Vi\u1ec7c ph\u00e2n chia n\u00e0y gi\u00fap t\u1ed5 ch\u1ee9c cu\u1ed9c tr\u00f2 chuy\u1ec7n m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng, d\u1ec5 qu\u1ea3n l\u00fd v\u00e0 cho ph\u00e9p b\u1ea1n x\u00e2y d\u1ef1ng c\u00e1c chatbot ph\u1ee9c t\u1ea1p h\u01a1n m\u00e0 kh\u00f4ng b\u1ecb r\u1ed1i.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Pages_Trang\"><\/span><b>Pages (Trang)<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>Pages<\/b><span style=\"font-weight: 400;\"> l\u00e0 c\u00e1c b\u01b0\u1edbc c\u1ee5 th\u1ec3 trong m\u1ed9t lu\u1ed3ng. M\u1ed7i trang \u0111\u1ea1i di\u1ec7n cho m\u1ed9t tr\u1ea1ng th\u00e1i c\u1ee7a cu\u1ed9c tr\u00f2 chuy\u1ec7n. V\u00ed d\u1ee5, trong lu\u1ed3ng &#8220;\u0111\u1eb7t h\u00e0ng&#8221;, b\u1ea1n c\u00f3 th\u1ec3 c\u00f3 c\u00e1c trang nh\u01b0 &#8220;x\u00e1c nh\u1eadn s\u1ea3n ph\u1ea9m&#8221;, &#8220;h\u1ecfi th\u00f4ng tin giao h\u00e0ng&#8221;, v\u00e0 &#8220;x\u00e1c nh\u1eadn thanh to\u00e1n&#8221;. M\u1ed7i trang ch\u1ee9a c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a bot, c\u00e1c c\u00e2u h\u1ecfi c\u1ea7n \u0111\u1eb7t \u0111\u1ec3 thu th\u1eadp th\u00f4ng tin v\u00e0 c\u00e1c chuy\u1ec3n \u0111\u1ed5i (Transitions) \u0111\u1ebfn c\u00e1c trang kh\u00e1c. Pages l\u00e0 n\u01a1i b\u1ea1n \u0111\u1ecbnh ngh\u0129a logic c\u1ee7a cu\u1ed9c h\u1ed9i tho\u1ea1i, quy\u1ebft \u0111\u1ecbnh c\u00e1ch bot s\u1ebd t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi d\u00f9ng t\u1ea1i m\u1ed9t th\u1eddi \u0111i\u1ec3m nh\u1ea5t \u0111\u1ecbnh.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Intents_Y_dinh\"><\/span><b>Intents (\u00dd \u0111\u1ecbnh)<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>Intents<\/b><span style=\"font-weight: 400;\"> l\u00e0 nh\u1eefng g\u00ec ng\u01b0\u1eddi d\u00f9ng mu\u1ed1n l\u00e0m ho\u1eb7c mu\u1ed1n \u0111\u1ea1t \u0111\u01b0\u1ee3c. \u0110\u00e2y l\u00e0 c\u00e1c \u00fd \u0111\u1ecbnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng m\u00e0 chatbot c\u1ea7n nh\u1eadn di\u1ec7n \u0111\u1ec3 \u0111\u01b0a ra ph\u1ea3n h\u1ed3i ph\u00f9 h\u1ee3p. V\u00ed d\u1ee5, khi ng\u01b0\u1eddi d\u00f9ng n\u00f3i &#8220;T\u00f4i mu\u1ed1n \u0111\u1eb7t m\u1ed9t chi\u1ebfc pizza&#8221;, &#8220;\u0111\u1eb7t pizza&#8221; ch\u00ednh l\u00e0 m\u1ed9t intent. T\u01b0\u01a1ng t\u1ef1, &#8220;T\u00f4i c\u1ea7n h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt&#8221; c\u0169ng l\u00e0 m\u1ed9t intent. B\u1eb1ng c\u00e1ch hu\u1ea5n luy\u1ec7n bot v\u1edbi c\u00e1c c\u1ee5m t\u1eeb \u0111\u00e0o t\u1ea1o (Training Phrases) cho m\u1ed7i intent, b\u1ea1n gi\u00fap bot c\u00f3 th\u1ec3 nh\u1eadn di\u1ec7n c\u00e1c \u00fd \u0111\u1ecbnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, ngay c\u1ea3 khi h\u1ecd s\u1eed d\u1ee5ng c\u00e1c c\u00e1ch di\u1ec5n \u0111\u1ea1t kh\u00e1c nhau.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Entities_Thuc_the\"><\/span><b>Entities (Th\u1ef1c th\u1ec3)<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>Entities<\/b><span style=\"font-weight: 400;\"> l\u00e0 c\u00e1c t\u1eeb kh\u00f3a ho\u1eb7c c\u1ee5m t\u1eeb c\u1ee5 th\u1ec3 m\u00e0 bot c\u1ea7n nh\u1eadn di\u1ec7n trong l\u1eddi n\u00f3i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 tr\u00edch xu\u1ea5t th\u00f4ng tin. Entities gi\u00fap bot hi\u1ec3u \u0111\u01b0\u1ee3c c\u00e1c th\u00f4ng tin quan tr\u1ecdng trong m\u1ed9t c\u00e2u. V\u00ed d\u1ee5, trong c\u00e2u &#8220;T\u00f4i mu\u1ed1n \u0111\u1eb7t m\u1ed9t chi\u1ebfc pizza&#8221;, &#8220;pizza&#8221; l\u00e0 m\u1ed9t entity. Trong c\u00e2u &#8220;T\u00f4i c\u1ea7n h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt \u1edf H\u00e0 N\u1ed9i&#8221;, &#8220;h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt&#8221; v\u00e0 &#8220;H\u00e0 N\u1ed9i&#8221; l\u00e0 c\u00e1c entity. Entities gi\u00fap bot kh\u00f4ng ch\u1ec9 nh\u1eadn di\u1ec7n \u00fd \u0111\u1ecbnh m\u00e0 c\u00f2n hi\u1ec3u \u0111\u01b0\u1ee3c c\u00e1c chi ti\u1ebft li\u00ean quan \u0111\u1ebfn \u00fd \u0111\u1ecbnh \u0111\u00f3, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra ph\u1ea3n h\u1ed3i ch\u00ednh x\u00e1c h\u01a1n.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Fulfillment\"><\/span><b>Fulfillment<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>Fulfillment<\/b><span style=\"font-weight: 400;\"> l\u00e0 c\u00e1c h\u00e0nh \u0111\u1ed9ng m\u00e0 bot th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u00e1p l\u1ea1i \u00fd \u0111\u1ecbnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. Fulfillment kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t tin nh\u1eafn v\u0103n b\u1ea3n \u0111\u01a1n gi\u1ea3n m\u00e0 c\u00f2n l\u00e0 m\u1ed9t lo\u1ea1t c\u00e1c h\u00e0nh \u0111\u1ed9ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n. V\u00ed d\u1ee5, fulfillment c\u00f3 th\u1ec3 l\u00e0:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">G\u1eedi m\u1ed9t tin nh\u1eafn v\u0103n b\u1ea3n cho ng\u01b0\u1eddi d\u00f9ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c g\u1ecdi \u0111\u1ebfn m\u1ed9t d\u1ecbch v\u1ee5 b\u00ean ngo\u00e0i (webhooks) \u0111\u1ec3 l\u1ea5y th\u00f4ng tin (v\u00ed d\u1ee5: truy v\u1ea5n c\u01a1 s\u1edf d\u1eef li\u1ec7u \u0111\u1ec3 ki\u1ec3m tra tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Th\u1ef1c hi\u1ec7n m\u1ed9t h\u00e0nh \u0111\u1ed9ng c\u1ee5 th\u1ec3 (v\u00ed d\u1ee5: t\u1ea1o m\u1ed9t v\u00e9 h\u1ed7 tr\u1ee3 trong h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd).<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Fulfillment cho ph\u00e9p chatbot c\u1ee7a b\u1ea1n t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng b\u00ean ngo\u00e0i, bi\u1ebfn n\u00f3 t\u1eeb m\u1ed9t c\u00f4ng c\u1ee5 tr\u00f2 chuy\u1ec7n \u0111\u01a1n thu\u1ea7n th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh m\u1ea1nh m\u1ebd.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">N\u1ebfu b\u1ea1n c\u1ea7n t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 Dialogflow CX c\u00f3 th\u1ec3 li\u00ean h\u1ec7 ngay v\u1edbi <a href=\"https:\/\/gcloudvn.com\/en\/\">Gimasys &#8211; Google Cloud\u2019s Premier Partner<\/a> &#8211; \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n chi ti\u1ebft nh\u1ea5t<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Huong_dan_xay_dung_Chatbot_voi_Dialogflow_CX_Co_ban\"><\/span><b>H\u01b0\u1edbng d\u1eabn x\u00e2y d\u1ef1ng Chatbot v\u1edbi Dialogflow CX (C\u01a1 b\u1ea3n)<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Tao_mot_Agent_moi\"><\/span><b>T\u1ea1o m\u1ed9t Agent m\u1edbi<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Step 1:<\/b><span style=\"font-weight: 400;\"> Truy c\u1eadp Dialogflow CX Console v\u00e0 \u0111\u0103ng nh\u1eadp b\u1eb1ng t\u00e0i kho\u1ea3n Google Cloud c\u1ee7a b\u1ea1n.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Step 2:<\/b><span style=\"font-weight: 400;\"> Click <\/span><b>&#8220;Create Agent&#8221;<\/b><span style=\"font-weight: 400;\"> v\u00e0 \u0111i\u1ec1n t\u00ean, ng\u00f4n ng\u1eef, m\u00fai gi\u1edd.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Step 3:<\/b><span style=\"font-weight: 400;\"> Click <\/span><b>&#8220;Create&#8221;<\/b><span style=\"font-weight: 400;\">. M\u1ed9t agent m\u1edbi v\u1edbi m\u1ed9t lu\u1ed3ng m\u1eb7c \u0111\u1ecbnh (Default Start Flow) s\u1ebd \u0111\u01b0\u1ee3c t\u1ea1o.<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Xay_dung_mot_luong_Flow_don_gian\"><\/span><b>X\u00e2y d\u1ef1ng m\u1ed9t lu\u1ed3ng (Flow) \u0111\u01a1n gi\u1ea3n<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Step 1:<\/b><span style=\"font-weight: 400;\"> Trong lu\u1ed3ng m\u1eb7c \u0111\u1ecbnh, b\u1ea1n s\u1ebd th\u1ea5y m\u1ed9t trang m\u1eb7c \u0111\u1ecbnh (Default Welcome Page) v\u00e0 m\u1ed9t trang k\u1ebft th\u00fac (End Session Page).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Step 2:<\/b><span style=\"font-weight: 400;\"> Th\u00eam m\u1ed9t \u00fd \u0111\u1ecbnh (Intent) m\u1edbi, v\u00ed d\u1ee5: &#8220;Ch\u00e0o m\u1eebng&#8221;. Th\u00eam c\u00e1c c\u1ee5m t\u1eeb \u0111\u00e0o t\u1ea1o nh\u01b0: &#8220;Ch\u00e0o b\u1ea1n&#8221;, &#8220;Xin ch\u00e0o&#8221;, &#8220;Hello&#8221;.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Step 3:<\/b><span style=\"font-weight: 400;\"> T\u1ea1o m\u1ed9t trang m\u1edbi, v\u00ed d\u1ee5: &#8220;H\u1ecfi t\u00ean&#8221;. T\u1ea1i trang n\u00e0y, b\u1ea1n s\u1ebd c\u1ea5u h\u00ecnh bot h\u1ecfi t\u00ean ng\u01b0\u1eddi d\u00f9ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Step 4:<\/b><span style=\"font-weight: 400;\"> T\u1ea1o m\u1ed9t chuy\u1ec3n \u0111\u1ed5i (Transition) t\u1eeb trang ch\u00e0o m\u1eebng \u0111\u1ebfn trang h\u1ecfi t\u00ean.<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Cau_hinh_cac_cau_tra_loi_cua_bot\"><\/span><b>C\u1ea5u h\u00ecnh c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a bot<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Trong trang, b\u1ea1n s\u1ebd th\u1ea5y ph\u1ea7n <\/span><b>&#8220;Route to&#8221;<\/b><span style=\"font-weight: 400;\">. B\u1ea1n c\u00f3 th\u1ec3 c\u1ea5u h\u00ecnh c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a bot \u1edf \u0111\u00e2y.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Eg:<\/b><span style=\"font-weight: 400;\"> Trong trang &#8220;H\u1ecfi t\u00ean&#8221;, b\u1ea1n c\u00f3 th\u1ec3 th\u00eam m\u1ed9t c\u00e2u tr\u1ea3 l\u1eddi nh\u01b0: &#8220;Ch\u00e0o b\u1ea1n, t\u00f4i c\u00f3 th\u1ec3 gi\u00fap g\u00ec cho b\u1ea1n?&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c bi\u1ebfn \u0111\u1ec3 c\u00e1 nh\u00e2n h\u00f3a c\u00e2u tr\u1ea3 l\u1eddi (v\u00ed d\u1ee5: &#8220;Ch\u00e0o b\u1ea1n, [t\u00ean ng\u01b0\u1eddi d\u00f9ng]&#8221;).<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-xay-dung-chatbot-voi-dialogflow-cx\/attachment\/create-ai-chatbot-on-dialogflow-cx-with-voice-integration\/\" rel=\"attachment wp-att-23391\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-23391\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/08\/create-ai-chatbot-on-dialogflow-cx-with-voice-integration.webp\" alt=\"\" width=\"1280\" height=\"769\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/08\/create-ai-chatbot-on-dialogflow-cx-with-voice-integration.webp 1280w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/08\/create-ai-chatbot-on-dialogflow-cx-with-voice-integration-768x461.webp 768w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2025\/08\/create-ai-chatbot-on-dialogflow-cx-with-voice-integration-18x12.webp 18w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Huong_dan_xay_dung_Chatbot_voi_Dialogflow_CX_Nang_cao\"><\/span><b>H\u01b0\u1edbng d\u1eabn x\u00e2y d\u1ef1ng Chatbot v\u1edbi Dialogflow CX (N\u00e2ng cao)<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Su_dung_Webhooks_de_tich_hop_voi_dich_vu_ben_ngoai\"><\/span><b>S\u1eed d\u1ee5ng Webhooks \u0111\u1ec3 t\u00edch h\u1ee3p v\u1edbi d\u1ecbch v\u1ee5 b\u00ean ngo\u00e0i<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Webhooks<\/b><span style=\"font-weight: 400;\"> cho ph\u00e9p chatbot c\u1ee7a b\u1ea1n k\u1ebft n\u1ed1i v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 b\u00ean ngo\u00e0i \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c t\u00e1c v\u1ee5 ph\u1ee9c t\u1ea1p (v\u00ed d\u1ee5: ki\u1ec3m tra th\u00f4ng tin kh\u00e1ch h\u00e0ng, x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Eg:<\/b><span style=\"font-weight: 400;\"> Khi ng\u01b0\u1eddi d\u00f9ng y\u00eau c\u1ea7u \u0111\u1eb7t h\u00e0ng, chatbot c\u00f3 th\u1ec3 g\u1ecdi m\u1ed9t webhook \u0111\u1ec3 ki\u1ec3m tra t\u00ecnh tr\u1ea1ng t\u1ed3n kho c\u1ee7a s\u1ea3n ph\u1ea9m.<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Quan_ly_trang_thai_cuoc_tro_chuyen_voi_Parameters\"><\/span><b>Qu\u1ea3n l\u00fd tr\u1ea1ng th\u00e1i cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi Parameters<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Parameters<\/b><span style=\"font-weight: 400;\"> l\u00e0 c\u00e1c bi\u1ebfn l\u01b0u tr\u1eef th\u00f4ng tin t\u1eeb cu\u1ed9c tr\u00f2 chuy\u1ec7n. V\u00ed d\u1ee5, b\u1ea1n c\u00f3 th\u1ec3 l\u01b0u t\u00ean c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, s\u1ea3n ph\u1ea9m m\u00e0 h\u1ecd mu\u1ed1n mua, v.v.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Qu\u1ea3n l\u00fd lu\u1ed3ng cu\u1ed9c tr\u00f2 chuy\u1ec7n:<\/b><span style=\"font-weight: 400;\"> Parameters gi\u00fap bot nh\u1edb th\u00f4ng tin v\u00e0 x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u ph\u1ee9c t\u1ea1p h\u01a1n.<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Phan_tich_hieu_qua_chatbot_voi_Analytics\"><\/span><b>Ph\u00e2n t\u00edch hi\u1ec7u qu\u1ea3 chatbot v\u1edbi Analytics<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dialogflow CX cung c\u1ea5p m\u1ed9t b\u1ed9 c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch m\u1ea1nh m\u1ebd gi\u00fap b\u1ea1n theo d\u00f5i hi\u1ec7u qu\u1ea3 c\u1ee7a chatbot.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">B\u1ea1n c\u00f3 th\u1ec3 xem c\u00e1c ch\u1ec9 s\u1ed1 nh\u01b0: s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c tr\u00f2 chuy\u1ec7n, t\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5, v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 m\u00e0 bot g\u1eb7p ph\u1ea3i.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Ket_Luan\"><\/span><b>Conclusion<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><b>Dialogflow CX<\/b><span style=\"font-weight: 400;\"> l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd, linh ho\u1ea1t v\u00e0 d\u1ec5 s\u1eed d\u1ee5ng \u0111\u1ec3 x\u00e2y d\u1ef1ng c\u00e1c chatbot \u0111\u00e0m tho\u1ea1i th\u00f4ng minh. V\u1edbi ki\u1ebfn tr\u00fac d\u1ef1a tr\u00ean lu\u1ed3ng, b\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng thi\u1ebft k\u1ebf, tri\u1ec3n khai v\u00e0 qu\u1ea3n l\u00fd c\u00e1c chatbot ph\u1ee9c t\u1ea1p. Hy v\u1ecdng v\u1edbi b\u00e0i <\/span><b>h\u01b0\u1edbng d\u1eabn x\u00e2y d\u1ef1ng chatbot v\u1edbi Dialogflow CX<\/b><span style=\"font-weight: 400;\"> n\u00e0y, b\u1ea1n \u0111\u00e3 c\u00f3 c\u00e1i nh\u00ecn t\u1ed5ng quan v\u1ec1 c\u00f4ng c\u1ee5 n\u00e0y v\u00e0 c\u00f3 th\u1ec3 t\u1ef1 m\u00ecnh t\u1ea1o ra m\u1ed9t chatbot th\u00f4ng minh, ph\u1ee5c v\u1ee5 cho nhu c\u1ea7u c\u1ee7a doanh nghi\u1ec7p. N\u1ebfu c\u1ea7n h\u1ed7 tr\u1ee3 t\u1ea1o Chatbot b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 li\u00ean h\u1ec7 ngay v\u1edbi <a href=\"https:\/\/gcloudvn.com\/en\/dang-ky-dung-thu\/\">Gimasys &#8211; Google Cloud\u2019s Premier Partner<\/a> &#8211; \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n chi ti\u1ebft nh\u1ea5t<\/span><\/p>\n<p>&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"templatera_shortcode\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_message_box vc_message_box-standard vc_message_box-rounded vc_color-blue\" ><div class=\"vc_message_box-icon\"><i class=\"vc-mono vc-mono-technorati\"><\/i><\/div><p><a href=\"https:\/\/gcloudvn.com\/en\/main-logo-1\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-664\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2021\/06\/main-logo-1.png\" alt=\"\" width=\"221\" height=\"72\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2021\/06\/main-logo-1.png 214w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2021\/06\/main-logo-1-18x6.png 18w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2021\/06\/main-logo-1-183x60.png 183w\" sizes=\"auto, (max-width: 221px) 100vw, 221px\" \/><\/a>As a senior partner of Google in Vietnam, Gimasys has more than 10+ years of experience, consulting on implementing digital transformation for 2000+ domestic corporations. Some typical customers Jetstar, Dien Quan Media, Heineken, Jollibee, Vietnam Airline, HSC, SSI...<\/p>\n<p>Gimasys is currently a strategic partner of many major technology companies in the world such as Salesforce, Oracle Netsuite, Tableau, Mulesoft.<\/p>\n<p>Contact Gimasys - Google Cloud Premier Partner for advice on strategic solutions suitable to the specific needs of your business:<\/p>\n<ul>\n<li>Email: gcp@gimasys.com<\/li>\n<li>Hotline: 0974 417 099<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"Vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t chatbot \u0111\u00e0m tho\u1ea1i th\u00f4ng minh v\u00e0 hi\u1ec7u qu\u1ea3 kh\u00f4ng c\u00f2n l\u00e0 c\u00f4ng vi\u1ec7c d\u00e0nh ri\u00eang cho c\u00e1c l\u1eadp tr\u00ecnh vi\u00ean chuy\u00ean s\u00e2u. V\u1edbi Dialogflow CX, m\u1ed9t n\u1ec1n t\u1ea3ng m\u1ea1nh m\u1ebd t\u1eeb Google Cloud, b\u1ea1n c\u00f3 th\u1ec3&hellip;","protected":false},"author":2,"featured_media":23393,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1,135],"tags":[],"class_list":["post-23390","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kienthuc","category-google-cloud-platform","entry","has-media"],"_links":{"self":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts\/23390","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/comments?post=23390"}],"version-history":[{"count":0,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts\/23390\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/media\/23393"}],"wp:attachment":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/media?parent=23390"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/categories?post=23390"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/tags?post=23390"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}