{"id":26042,"date":"2026-07-31T14:35:50","date_gmt":"2026-07-31T07:35:50","guid":{"rendered":"https:\/\/gcloudvn.com\/?p=26042"},"modified":"2026-07-31T14:36:15","modified_gmt":"2026-07-31T07:36:15","slug":"huong-dan-cach-tao-chatbot-tren-dialogflow-chi-tiet-tu-a-z-cho-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/gcloudvn.com\/en\/tao-chatbot-tren-dialogflow-chi-tiet-tu-a-z\/","title":{"rendered":"H\u01b0\u1edbng D\u1eabn C\u00e1ch T\u1ea1o Chatbot Tr\u00ean Dialogflow Chi Ti\u1ebft T\u1eeb A-Z Cho Doanh Nghi\u1ec7p"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Trong chi\u1ebfn l\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ed5i s\u1ed1 v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a k\u00eanh giao ti\u1ebfp \u0111\u00f3ng vai tr\u00f2 then ch\u1ed1t gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u ngu\u1ed3n l\u1ef1c v\u00e0 duy tr\u00ec s\u1ef1 k\u1ebft n\u1ed1i li\u00ean t\u1ee5c. S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a Google Dialogflow \u0111\u00e3 t\u1ea1o ra m\u1ed9t b\u01b0\u1edbc ti\u1ebfn m\u1edbi, h\u1ed7 tr\u1ee3 c\u00e1c t\u1ed5 ch\u1ee9c thi\u1ebft k\u1ebf v\u00e0 v\u1eadn h\u00e0nh c\u00e1c t\u00e1c nh\u00e2n \u1ea3o \u0111\u00e0m tho\u1ea1i th\u00f4ng minh v\u1edbi quy m\u00f4 l\u1edbn.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tuy nhi\u00ean, gi\u1eefa c\u00e1c phi\u00ean b\u1ea3n c\u00f4ng ngh\u1ec7 kh\u00e1c nhau, \u0111\u00e2u l\u00e0 l\u1ef1a ch\u1ecdn t\u1ed1i \u01b0u cho m\u00f4 h\u00ecnh kinh doanh c\u1ee7a b\u1ea1n? H\u00e3y c\u00f9ng Gimasys ph\u00e2n t\u00edch to\u00e0n di\u1ec7n <\/span><b>c\u00e1ch t\u1ea1o chatbot tr\u00ean Dialogflow<\/b><span style=\"font-weight: 400;\">, so s\u00e1nh chi ti\u1ebft c\u00e1c phi\u00ean b\u1ea3n, \u0111i s\u00e2u v\u00e0o giao di\u1ec7n v\u1eadn h\u00e0nh v\u00e0 h\u01b0\u1edbng d\u1eabn quy tr\u00ecnh x\u00e2y d\u1ef1ng Chatbot AI chu\u1ea9n m\u1ef1c cho doanh nghi\u1ec7p.\u00a0<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/gcloudvn.com\/en\/tao-chatbot-tren-dialogflow-chi-tiet-tu-a-z\/#Google_Dialogflow_La_Gi_Phan_Biet_Dialogflow_ES_va_Dialogflow_CX\" >Google Dialogflow L\u00e0 G\u00ec? Ph\u00e2n Bi\u1ec7t Dialogflow ES v\u00e0 Dialogflow CX\u00a0\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/gcloudvn.com\/en\/tao-chatbot-tren-dialogflow-chi-tiet-tu-a-z\/#Cac_Khai_Niem_Cot_Loi_Trong_Kien_Truc_Dialogflow_CX\" >C\u00e1c Kh\u00e1i Ni\u1ec7m C\u1ed1t L\u00f5i Trong Ki\u1ebfn Tr\u00fac Dialogflow CX<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/gcloudvn.com\/en\/tao-chatbot-tren-dialogflow-chi-tiet-tu-a-z\/#1_Agent_Tac_nhan_ao\" >1. Agent (T\u00e1c nh\u00e2n \u1ea3o)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/gcloudvn.com\/en\/tao-chatbot-tren-dialogflow-chi-tiet-tu-a-z\/#2_Flows_Luong_hoi_thoai\" >2. Flows (Lu\u1ed3ng h\u1ed9i tho\u1ea1i)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/gcloudvn.com\/en\/tao-chatbot-tren-dialogflow-chi-tiet-tu-a-z\/#3_Pages_Trang_trang_thai\" >3. Pages (Trang tr\u1ea1ng th\u00e1i)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/gcloudvn.com\/en\/tao-chatbot-tren-dialogflow-chi-tiet-tu-a-z\/#4_Intents_Y_dinh_cua_nguoi_dung\" >4. Intents (\u00dd \u0111\u1ecbnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/gcloudvn.com\/en\/tao-chatbot-tren-dialogflow-chi-tiet-tu-a-z\/#5_Entities_Thuc_the_thong_tin\" >5. Entities (Th\u1ef1c th\u1ec3 th\u00f4ng tin)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/gcloudvn.com\/en\/tao-chatbot-tren-dialogflow-chi-tiet-tu-a-z\/#6_Fulfillment_Bo_xu_ly_phan_hoi_Ket_noi_he_thong\" >6. Fulfillment (B\u1ed9 x\u1eed l\u00fd ph\u1ea3n h\u1ed3i &amp; K\u1ebft n\u1ed1i h\u1ec7 th\u1ed1ng)<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/gcloudvn.com\/en\/tao-chatbot-tren-dialogflow-chi-tiet-tu-a-z\/#Quy_Trinh_Xay_Dung_Chatbot_Tren_Dialogflow_CX\" >Quy Tr\u00ecnh X\u00e2y D\u1ef1ng Chatbot Tr\u00ean Dialogflow CX<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/gcloudvn.com\/en\/tao-chatbot-tren-dialogflow-chi-tiet-tu-a-z\/#Buoc_1_Khoi_tao_Agent_tren_Dialogflow_CX_Console\" >B\u01b0\u1edbc 1: Kh\u1edfi t\u1ea1o Agent tr\u00ean Dialogflow CX Console<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/gcloudvn.com\/en\/tao-chatbot-tren-dialogflow-chi-tiet-tu-a-z\/#Buoc_2_Thiet_lap_Intents_va_Custom_Entities\" >B\u01b0\u1edbc 2: Thi\u1ebft l\u1eadp Intents v\u00e0 Custom Entities<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/gcloudvn.com\/en\/tao-chatbot-tren-dialogflow-chi-tiet-tu-a-z\/#Buoc_3_Xay_dung_Luong_Flow_va_cac_Trang_Pages\" >B\u01b0\u1edbc 3: X\u00e2y d\u1ef1ng Lu\u1ed3ng (Flow) v\u00e0 c\u00e1c Trang (Pages)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/gcloudvn.com\/en\/tao-chatbot-tren-dialogflow-chi-tiet-tu-a-z\/#Buoc_4_Cau_hinh_Form_Filling_Tu_dong_thu_thap_thong_tin_Fulfillment\" >B\u01b0\u1edbc 4: C\u1ea5u h\u00ecnh Form Filling (T\u1ef1 \u0111\u1ed9ng thu th\u1eadp th\u00f4ng tin) &amp; Fulfillment<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/gcloudvn.com\/en\/tao-chatbot-tren-dialogflow-chi-tiet-tu-a-z\/#Buoc_5_Kiem_tra_va_Trien_khai_Da_kenh\" >B\u01b0\u1edbc 5: Ki\u1ec3m tra v\u00e0 Tri\u1ec3n khai \u0110a k\u00eanh<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/gcloudvn.com\/en\/tao-chatbot-tren-dialogflow-chi-tiet-tu-a-z\/#Dong_hanh_cung_Gimasys_%E2%80%93_Google_Clouds_Premier_Partner\" >\u0110\u1ed3ng h\u00e0nh c\u00f9ng Gimasys &#8211; Google Cloud&#8217;s Premier Partner<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/gcloudvn.com\/en\/tao-chatbot-tren-dialogflow-chi-tiet-tu-a-z\/#Ket_luan\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Google_Dialogflow_La_Gi_Phan_Biet_Dialogflow_ES_va_Dialogflow_CX\"><\/span><strong>Google Dialogflow L\u00e0 G\u00ec? Ph\u00e2n Bi\u1ec7t Dialogflow ES v\u00e0 Dialogflow CX\u00a0\u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/gcloudvn.com\/en\/google-cloud-platform\/\">Google<\/a> Dialogflow l\u00e0 n\u1ec1n t\u1ea3ng ph\u00e1t tri\u1ec3n Tr\u1ee3 l\u00fd \u1ea3o \u0111\u00e0m tho\u1ea1i th\u00f4ng minh do Google Cloud cung c\u1ea5p. C\u00f4ng c\u1ee5 n\u00e0y cho ph\u00e9p doanh nghi\u1ec7p thi\u1ebft k\u1ebf, t\u00edch h\u1ee3p v\u00e0 v\u1eadn h\u00e0nh c\u00e1c Chatbot\/Voicebot c\u00f3 kh\u1ea3 n\u0103ng hi\u1ec3u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean v\u00e0 ph\u1ea3n h\u1ed3i linh ho\u1ea1t nh\u01b0 ng\u01b0\u1eddi th\u1eadt.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 \u00e1p d\u1ee5ng \u0111\u00fang c\u00e1ch t\u1ea1o chatbot tr\u00ean Dialogflow, tr\u01b0\u1edbc h\u1ebft doanh nghi\u1ec7p c\u1ea7n ph\u00e2n bi\u1ec7t r\u00f5 hai phi\u00ean b\u1ea3n ch\u00ednh c\u1ee7a n\u1ec1n t\u1ea3ng n\u00e0y:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Ti\u00eau ch\u00ed so s\u00e1nh<\/b><\/td>\n<td><b>Dialogflow Essentials (ES)<\/b><\/td>\n<td><b>Dialogflow CX (Customer Experience)<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>\u0110\u1ed1i t\u01b0\u1ee3ng ph\u00f9 h\u1ee3p<\/b><\/td>\n<td><span style=\"font-weight: 400;\">C\u00e1 nh\u00e2n, b\u00e0i to\u00e1n t\u01b0\u01a1ng t\u00e1c c\u01a1 b\u1ea3n.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Doanh nghi\u1ec7p l\u1edbn, quy m\u00f4 ph\u1ee9c t\u1ea1p.<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>C\u1ea5u tr\u00fac lu\u1ed3ng h\u1ed9i tho\u1ea1i<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Lu\u1ed3ng tuy\u1ebfn t\u00ednh (State Machine) d\u1ea1ng h\u1ecfi &#8211; \u0111\u00e1p \u0111\u01a1n gi\u1ea3n.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">M\u00f4 h\u00ecnh s\u01a1 \u0111\u1ed3 lu\u1ed3ng (Visual Flow Graph) \u0111a nh\u00e1nh, \u0111a k\u1ecbch b\u1ea3n.<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Kh\u1ea3 n\u0103ng qu\u1ea3n tr\u1ecb<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Kh\u00f3 qu\u1ea3n l\u00fd khi k\u1ecbch b\u1ea3n ph\u00e1t sinh ngo\u00e0i d\u1ef1 \u0111o\u00e1n.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Ph\u00e2n chia theo t\u1eebng lu\u1ed3ng \u0111\u1ed9c l\u1eadp, r\u1ea5t d\u1ec5 m\u1edf r\u1ed9ng.<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>T\u00edch h\u1ee3p GenAI<\/b><\/td>\n<td><span style=\"font-weight: 400;\">H\u1ea1n ch\u1ebf.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">T\u00edch h\u1ee3p s\u00e2u <\/span><b>Generative AI &amp; Vertex AI Search<\/b><span style=\"font-weight: 400;\">.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">N\u1ebfu doanh nghi\u1ec7p ch\u1ec9 c\u1ea7n t\u1ea1o m\u1ed9t Chatbot tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi FAQ \u0111\u01a1n gi\u1ea3n, Dialogflow ES l\u00e0 l\u1ef1a ch\u1ecdn t\u1ed1t. Tuy nhi\u00ean, \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p mu\u1ed1n t\u00edch h\u1ee3p Chatbot v\u00e0o h\u1ec7 th\u1ed1ng CRM\/ERP, x\u1eed l\u00fd quy tr\u00ecnh b\u00e1n h\u00e0ng \u0111a nh\u00e1nh ph\u1ee9c t\u1ea1p v\u00e0 b\u1ea3o m\u1eadt c\u1ea5p doanh nghi\u1ec7p, <\/span><b>Dialogflow CX ch\u00ednh l\u00e0 s\u1ef1 l\u1ef1a ch\u1ecdn ph\u00f9 h\u1ee3p v\u00e0 l\u00e2u d\u00e0i<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Cac_Khai_Niem_Cot_Loi_Trong_Kien_Truc_Dialogflow_CX\"><\/span><strong>C\u00e1c Kh\u00e1i Ni\u1ec7m C\u1ed1t L\u00f5i Trong Ki\u1ebfn Tr\u00fac Dialogflow CX<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t<a href=\"https:\/\/gcloudvn.com\/en\/google-ai-agent\/\"> Agent<\/a> v\u1eadn h\u00e0nh hi\u1ec7u qu\u1ea3 tr\u00ean Dialogflow CX, vi\u1ec7c n\u1eafm v\u1eefng c\u00e1c th\u00e0nh ph\u1ea7n c\u1ea5u t\u1ea1o n\u00ean h\u1ec7 th\u1ed1ng l\u00e0 \u0111i\u1ec1u ki\u1ec7n ti\u00ean quy\u1ebft. Kh\u00e1c v\u1edbi m\u00f4 h\u00ecnh truy\u1ec1n th\u1ed1ng, Dialogflow CX v\u1eadn h\u00e0nh theo t\u01b0 duy qu\u1ea3n l\u00fd lu\u1ed3ng h\u1ed9i tho\u1ea1i \u0111a nh\u00e1nh.<\/span><\/p>\n<p><a href=\"https:\/\/gcloudvn.com\/en\/so-sanh-backup-va-disaster-recovery\/attachment\/anh-2-8\/\" rel=\"attachment wp-att-26012\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-26012\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2026\/07\/Anh-2-8.png\" alt=\"\" width=\"1100\" height=\"607\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2026\/07\/Anh-2-8.png 1100w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2026\/07\/Anh-2-8-768x424.png 768w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2026\/07\/Anh-2-8-18x10.png 18w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/><\/a><\/p>\n<h4><span class=\"ez-toc-section\" id=\"1_Agent_Tac_nhan_ao\"><\/span><b>1. Agent (T\u00e1c nh\u00e2n \u1ea3o)<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Agent ch\u00ednh l\u00e0 trung t\u00e2m c\u1ee7a Chatbot. \u0110\u00e2y l\u00e0 AI \u0111\u01b0\u1ee3c hu\u1ea5n luy\u1ec7n \u0111\u1ec3 ti\u1ebfp nh\u1eadn, hi\u1ec3u v\u00e0 x\u1eed l\u00fd to\u00e0n b\u1ed9 c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng. M\u1ed7i Agent \u0111\u01b0\u1ee3c c\u1ea5u h\u00ecnh ri\u00eang bi\u1ec7t v\u1ec1 ng\u00f4n ng\u1eef, m\u00fai gi\u1edd v\u00e0 khu v\u1ef1c l\u01b0u tr\u1eef d\u1eef li\u1ec7u. Agent \u0111\u00f3ng vai tr\u00f2 ch\u1ee9a to\u00e0n b\u1ed9 lu\u1ed3ng h\u1ed9i tho\u1ea1i, trang t\u01b0\u01a1ng t\u00e1c, \u00fd \u0111\u1ecbnh v\u00e0 k\u1ebft n\u1ed1i d\u1eef li\u1ec7u c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"2_Flows_Luong_hoi_thoai\"><\/span><b>2. Flows (Lu\u1ed3ng h\u1ed9i tho\u1ea1i)<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Flows \u0111\u1ea1i di\u1ec7n cho c\u00e1c ch\u1ee7 \u0111\u1ec1 ho\u1eb7c c\u00e1c quy tr\u00ecnh trong doanh nghi\u1ec7p. Thay v\u00ec truy\u1ec1n to\u00e0n b\u1ed9 k\u1ecbch b\u1ea3n v\u00e0o m\u1ed9t m\u00f4 h\u00ecnh, Dialogflow CX cho ph\u00e9p chia nh\u1ecf th\u00e0nh c\u00e1c lu\u1ed3ng \u0111\u1ed9c l\u1eadp.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">V\u00ed d\u1ee5: Doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u00e1ch bi\u1ec7t th\u00e0nh <\/span><b>Default Start Flow<\/b><span style=\"font-weight: 400;\"> (Lu\u1ed3ng ch\u00e0o h\u1ecfi), <\/span><b>Sales Flow<\/b><span style=\"font-weight: 400;\"> (Lu\u1ed3ng t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng), v\u00e0 <\/span><b>Support Flow<\/b><span style=\"font-weight: 400;\"> (Lu\u1ed3ng ti\u1ebfp nh\u1eadn s\u1ef1 c\u1ed1 k\u1ef9 thu\u1eadt). Vi\u1ec7c ph\u00e2n chia n\u00e0y gi\u00fap \u0111\u1ed9i ng\u0169 v\u1eadn h\u00e0nh d\u1ec5 d\u00e0ng m\u1edf r\u1ed9ng v\u00e0 b\u1ea3o tr\u00ec k\u1ecbch b\u1ea3n m\u00e0 kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u00e1c lu\u1ed3ng c\u00f2n l\u1ea1i.<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"3_Pages_Trang_trang_thai\"><\/span><b>3. Pages (Trang tr\u1ea1ng th\u00e1i)<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">N\u1ebfu Flow l\u00e0 t\u1ed5ng h\u1ee3p c\u1ee7a t\u1eebng ch\u1ee7 \u0111\u1ec1, th\u00ec Pages ch\u00ednh l\u00e0 b\u01b0\u1edbc thao t\u00e1c c\u1ee5 th\u1ec3 trong t\u1eebng ch\u1ee7 \u0111\u1ec1 \u0111\u00f3. M\u1ed7i Page \u0111\u1ea1i di\u1ec7n cho m\u1ed9t tr\u1ea1ng th\u00e1i th\u1eddi gian th\u1ef1c c\u1ee7a cu\u1ed9c tr\u00f2 chuy\u1ec7n.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">V\u00ed d\u1ee5: Trong <\/span><b>Sales Flow<\/b><span style=\"font-weight: 400;\">, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o c\u00e1c Pages n\u1ed1i ti\u1ebfp nh\u01b0: Page Thu th\u1eadp th\u00f4ng tin \u2192 Page X\u00e1c nh\u1eadn nhu c\u1ea7u \u2192 Page G\u1eedi b\u00e1o gi\u00e1. M\u1ed7i Page s\u1ebd ch\u1ee9a c\u00e1c c\u00e2u ph\u1ea3n h\u1ed3i c\u1ee7a Bot, b\u1ed9 c\u00e2u h\u1ecfi thu th\u1eadp d\u1eef li\u1ec7u v\u00e0 c\u00e1c \u0111i\u1ec1u ki\u1ec7n chuy\u1ec3n h\u01b0\u1edbng sang Page ti\u1ebfp theo.<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"4_Intents_Y_dinh_cua_nguoi_dung\"><\/span><b>4. Intents (\u00dd \u0111\u1ecbnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng)<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Intent l\u00e0 m\u1ee5c \u0111\u00edch ho\u1eb7c mong mu\u1ed1n m\u00e0 ng\u01b0\u1eddi d\u00f9ng h\u01b0\u1edbng t\u1edbi trong m\u1ed7i c\u00e2u n\u00f3i. Nhi\u1ec7m v\u1ee5 c\u1ee7a Dialogflow CX l\u00e0 ph\u00e2n t\u00edch c\u00e2u ch\u1eef c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 nh\u1eadn di\u1ec7n \u0111\u00fang Intent.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">V\u00ed d\u1ee5: Khi kh\u00e1ch h\u00e0ng nh\u1eafn &#8220;T\u00f4i mu\u1ed1n t\u01b0 v\u1ea5n gi\u1ea3i ph\u00e1p Google Cloud&#8221; ho\u1eb7c &#8220;G\u1eedi cho t\u00f4i b\u00e1o gi\u00e1 GCP&#8221;, h\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 \u0111\u1ed9ng g\u00e1n c\u00e1c c\u00e2u n\u00f3i n\u00e0y v\u00e0o chung m\u1ed9t Intent c\u00f3 t\u00ean l\u00e0 yeu_cau_bao_gia_gcp. B\u1eb1ng vi\u1ec7c \u0111\u00e0o t\u1ea1o c\u00e1c c\u1ee5m t\u1eeb m\u1eabu, Bot c\u00f3 th\u1ec3 hi\u1ec3u ch\u00ednh x\u00e1c \u00fd \u0111\u1ecbnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng d\u00f9 h\u1ecd di\u1ec5n \u0111\u1ea1t theo nhi\u1ec1u c\u00e1ch kh\u00e1c nhau.<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"5_Entities_Thuc_the_thong_tin\"><\/span><b>5. Entities (Th\u1ef1c th\u1ec3 th\u00f4ng tin)<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">N\u1ebfu Intent gi\u00fap Bot hi\u1ec3u ng\u01b0\u1eddi d\u00f9ng mu\u1ed1n l\u00e0m g\u00ec, th\u00ec Entities ch\u00ednh l\u00e0 c\u00f4ng c\u1ee5 gi\u00fap Bot tr\u00edch xu\u1ea5t t\u1eeb kh\u00f3a quan tr\u1ecdng b\u00ean trong c\u00e2u n\u00f3i c\u1ee7a ng\u01b0\u1eddi d\u00f9n.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">V\u00ed d\u1ee5: Trong c\u00e2u &#8220;T\u00f4i c\u1ea7n t\u01b0 v\u1ea5n ph\u1ea7n m\u1ec1m Salesforce t\u1ea1i H\u00e0 N\u1ed9i&#8221;, h\u1ec7 th\u1ed1ng s\u1ebd b\u00f3c t\u00e1ch \u0111\u01b0\u1ee3c hai Entities quan tr\u1ecdng: S\u1ea3n_ph\u1ea9m = Salesforce v\u00e0 Khu_v\u1ef1c = H\u00e0 N\u1ed9i. Nh\u1edd \u0111\u00f3, Bot kh\u00f4ng ch\u1ec9 hi\u1ec3u \u00fd \u0111\u1ecbnh t\u01b0 v\u1ea5n m\u00e0 c\u00f2n n\u1eafm ch\u00ednh x\u00e1c b\u1ed1i c\u1ea3nh \u0111\u1ec3 \u0111\u01b0a ra ph\u1ea3n h\u1ed3i \u0111\u00fang tr\u1ecdng t\u00e2m.<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"6_Fulfillment_Bo_xu_ly_phan_hoi_Ket_noi_he_thong\"><\/span><b>6. Fulfillment (B\u1ed9 x\u1eed l\u00fd ph\u1ea3n h\u1ed3i &amp; K\u1ebft n\u1ed1i h\u1ec7 th\u1ed1ng)<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Fulfillment l\u00e0 h\u00e0nh \u0111\u1ed9ng m\u00e0 Bot th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u00e1p l\u1ea1i \u00fd \u0111\u1ecbnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. Trong Dialogflow CX, Fulfillment kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf vi\u1ec7c tr\u1ea3 l\u1eddi m\u1ed9t \u0111o\u1ea1n v\u0103n b\u1ea3n hay h\u00ecnh \u1ea3nh, m\u00e0 c\u00f2n bao g\u1ed3m:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>K\u00edch ho\u1ea1t Webhook:<\/b><span style=\"font-weight: 400;\"> G\u1ecdi API k\u1ebft n\u1ed1i v\u1edbi h\u1ec7 th\u1ed1ng CRM, ERP ho\u1eb7c c\u01a1 s\u1edf d\u1eef li\u1ec7u n\u1ed9i b\u1ed9 \u0111\u1ec3 tra c\u1ee9u th\u00f4ng tin th\u1eddi gian th\u1ef1c. VD: Ki\u1ec3m tra t\u1ed3n kho, truy xu\u1ea5t tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Th\u1ef1c thi t\u00e1c v\u1ee5 t\u1ef1 \u0111\u1ed9ng:<\/b><span style=\"font-weight: 400;\"> T\u1ef1 \u0111\u1ed9ng kh\u1edfi t\u1ea1o t\u1ea1o \u0111\u01a1n h\u1ed7 tr\u1ee3 tr\u00ean h\u1ec7 th\u1ed1ng IT Helpdesk ho\u1eb7c c\u1eadp nh\u1eadt d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0o h\u1ec7 th\u1ed1ng.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Quy_Trinh_Xay_Dung_Chatbot_Tren_Dialogflow_CX\"><\/span><strong>Quy Tr\u00ecnh X\u00e2y D\u1ef1ng Chatbot Tr\u00ean Dialogflow CX<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a href=\"https:\/\/gcloudvn.com\/en\/so-sanh-backup-va-disaster-recovery\/attachment\/anh-3-5-2\/\" rel=\"attachment wp-att-26011\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-26011\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2026\/07\/Anh-3-5.png\" alt=\"\" width=\"711\" height=\"660\" srcset=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2026\/07\/Anh-3-5.png 711w, https:\/\/gcloudvn.com\/wp-content\/uploads\/2026\/07\/Anh-3-5-13x12.png 13w\" sizes=\"auto, (max-width: 711px) 100vw, 711px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">D\u01b0\u1edbi \u0111\u00e2y l\u00e0 5 b\u01b0\u1edbc chu\u1ea9n h\u00f3a \u0111\u1ec3 thi\u1ebft l\u1eadp m\u1ed9t Agent ho\u00e0n ch\u1ec9nh:<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_1_Khoi_tao_Agent_tren_Dialogflow_CX_Console\"><\/span><strong>B\u01b0\u1edbc 1: Kh\u1edfi t\u1ea1o Agent tr\u00ean Dialogflow CX Console<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Visit <\/span><b>Dialogflow CX Console<\/b><span style=\"font-weight: 400;\">, ch\u1ecdn ho\u1eb7c t\u1ea1o m\u1edbi m\u1ed9t <\/span><b>Google Cloud Project<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>Create agent<\/b><span style=\"font-weight: 400;\"> \u2192 Ch\u1ecdn <\/span><b>Build your own<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110i\u1ec1n c\u00e1c th\u00f4ng tin c\u1ea5u h\u00ecnh n\u1ec1n t\u1ea3ng:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Display name:<\/b><span style=\"font-weight: 400;\"> \u0110\u1eb7t t\u00ean cho Agent (VD: Gimasys_Virtual_Agent).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Location &amp; Timezone:<\/b><span style=\"font-weight: 400;\"> Ch\u1ecdn khu v\u1ef1c \u0111\u1ecba l\u00fd v\u00e0 m\u00fai gi\u1edd <\/span><b>(GMT+7:00) Bangkok, Hanoi, Jakarta<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Default Language:<\/b><span style=\"font-weight: 400;\"> Ch\u1ecdn ng\u00f4n ng\u1eef m\u1eb7c \u0111\u1ecbnh l\u00e0 <\/span><b>Vietnamese (vi)<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>Save<\/b><span style=\"font-weight: 400;\"> to complete.<\/span><\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_2_Thiet_lap_Intents_va_Custom_Entities\"><\/span><strong>B\u01b0\u1edbc 2: Thi\u1ebft l\u1eadp Intents v\u00e0 Custom Entities<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u1ea1o Custom Entity (Tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u):<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">To enter <\/span><b>Manage<\/b><span style=\"font-weight: 400;\"> \u2192 <\/span><b>Entity Types<\/b><span style=\"font-weight: 400;\"> \u2192 Ch\u1ecdn <\/span><b>Create<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u0110\u1eb7t t\u00ean Entity l\u00e0 size. Th\u00eam c\u00e1c gi\u00e1 tr\u1ecb Synonym: small (nh\u1ecf, b\u00e9), medium (v\u1eeba), large (l\u1edbn, to). Nh\u1ea5p <\/span><b>Save<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u1ea1o Intent (Nh\u1eadn di\u1ec7n \u00fd \u0111\u1ecbnh):<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">To enter <\/span><b>Manage<\/b><span style=\"font-weight: 400;\"> \u2192 <\/span><b>Intents<\/b><span style=\"font-weight: 400;\"> \u2192 Ch\u1ecdn <\/span><b>Create<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u0110\u1eb7t t\u00ean Intent l\u00e0 order.new.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Nh\u1eadp c\u00e1c c\u00e2u \u0111\u00e0o t\u1ea1o (Training Phrases): &#8220;T\u00f4i mu\u1ed1n \u0111\u1eb7t mua \u00e1o&#8221;, &#8220;Cho t\u00f4i \u0111\u1eb7t h\u00e0ng 1 chi\u1ebfc \u00e1o m\u00e0u \u0111\u1ecf size L&#8221;.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">G\u00e1n nh\u00e3n (Annotate) c\u00e1c t\u1eeb ng\u1eef trong c\u00e2u: g\u00e1n m\u00e0u s\u1eafc v\u1edbi @sys.color v\u00e0 k\u00edch th\u01b0\u1edbc v\u1edbi @size. Nh\u1ea5p <\/span><b>Save<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_3_Xay_dung_Luong_Flow_va_cac_Trang_Pages\"><\/span><strong>B\u01b0\u1edbc 3: X\u00e2y d\u1ef1ng Lu\u1ed3ng (Flow) v\u00e0 c\u00e1c Trang (Pages)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Truy c\u1eadp m\u1ee5c <\/span><b>Build<\/b><span style=\"font-weight: 400;\">, choose <\/span><b>Default Start Flow<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">At <\/span><b>Start Page<\/b><span style=\"font-weight: 400;\">, th\u00eam m\u1ed9t Route m\u1edbi: ch\u1ecdn Intent l\u00e0 order.new, m\u1ee5c Transition ch\u1ecdn <\/span><b>New Page<\/b><span style=\"font-weight: 400;\"> v\u00e0 \u0111\u1eb7t t\u00ean Page l\u00e0 New Order.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u1ea1o th\u00eam m\u1ed9t Page m\u1edbi c\u00f3 t\u00ean l\u00e0 Order Confirmation \u0111\u1ec3 l\u00e0m trang x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng cu\u1ed1i c\u00f9ng.<\/span><\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_4_Cau_hinh_Form_Filling_Tu_dong_thu_thap_thong_tin_Fulfillment\"><\/span><strong>B\u01b0\u1edbc 4: C\u1ea5u h\u00ecnh Form Filling (T\u1ef1 \u0111\u1ed9ng thu th\u1eadp th\u00f4ng tin) &amp; Fulfillment<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Thi\u1ebft l\u1eadp Form tr\u00ean Page New Order:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Nh\u1ea5p v\u00e0o Page New Order \u2192 M\u1ee5c <\/span><b>Parameters<\/b><span style=\"font-weight: 400;\"> ch\u1ecdn <\/span><b>Add<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Th\u00eam 2 tham s\u1ed1 b\u1eaft bu\u1ed9c (Required):<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\">Parameter color (Entity @sys.color) \u2192 Prompt: &#8220;B\u1ea1n mu\u1ed1n ch\u1ecdn \u00e1o m\u00e0u g\u00ec?&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\">Parameter size (Entity @size) \u2192 Prompt: &#8220;B\u1ea1n mu\u1ed1n \u0111\u1eb7t k\u00edch th\u01b0\u1edbc (size) n\u00e0o?&#8221;<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">C\u01a1 ch\u1ebf v\u1eadn h\u00e0nh: Bot s\u1ebd li\u00ean t\u1ee5c t\u01b0\u01a1ng t\u00e1c cho \u0111\u1ebfn khi thu th\u1eadp \u0111\u1ee7 c\u1ea3 2 th\u00f4ng tin n\u00e0y t\u1eeb kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>C\u1ea5u h\u00ecnh \u0110i\u1ec1u ki\u1ec7n Chuy\u1ec3n trang (Condition Route):<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">T\u1ea1i Page New Order, th\u00eam Route v\u1edbi \u0111i\u1ec1u ki\u1ec7n: $page.params.status = &#8220;FINAL&#8221;.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Th\u00eam ph\u1ea3n h\u1ed3i (Agent Says): &#8220;B\u1ea1n \u0111\u00e3 ch\u1ecdn \u00e1o m\u00e0u $session.params.color, size$session.params.size.&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Thi\u1ebft l\u1eadp Transition chuy\u1ec3n sang Page: Order Confirmation.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ho\u00e0n t\u1ea5t t\u1ea1i Page Order Confirmation:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Th\u00eam Entry Fulfillment: &#8220;\u0110\u01a1n h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u00e3 \u0111\u01b0\u1ee3c ghi nh\u1eadn. H\u1ec7 th\u1ed1ng s\u1ebd giao trong 3-5 ng\u00e0y. C\u1ea3m \u01a1n b\u1ea1n!&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Th\u00eam Route \u0111i\u1ec1u ki\u1ec7n true v\u1edbi Transition Target l\u00e0 <\/span><b>End Session<\/b><span style=\"font-weight: 400;\"> \u0111\u1ec3 k\u1ebft th\u00fac phi\u00ean h\u1ed9i tho\u1ea1i.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_5_Kiem_tra_va_Trien_khai_Da_kenh\"><\/span><strong>B\u01b0\u1edbc 5: Ki\u1ec3m tra v\u00e0 Tri\u1ec3n khai \u0110a k\u00eanh<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the button <\/span><b>Test Agent<\/b><span style=\"font-weight: 400;\"> \u1edf g\u00f3c ph\u1ea3i m\u00e0n h\u00ecnh \u0111\u1ec3 m\u1edf tr\u00ecnh gi\u1ea3 l\u1eadp Simulator.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Nh\u1eadp c\u00e2u h\u1ed9i tho\u1ea1i: &#8220;T\u00f4i mu\u1ed1n \u0111\u1eb7t \u00e1o m\u00e0u xanh&#8221;.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quan s\u00e1t Bot t\u1ef1 \u0111\u1ed9ng tr\u00edch xu\u1ea5t m\u00e0u xanh v\u00e0 h\u1ecfi d\u1ed3n c\u00e2u ti\u1ebfp theo: &#8220;B\u1ea1n mu\u1ed1n \u0111\u1eb7t k\u00edch th\u01b0\u1edbc (size) n\u00e0o?&#8221;.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sau khi nh\u1eadp &#8220;Size L&#8221;, ki\u1ec3m tra bi\u1ebfn $session.params \u0111\u00e3 ghi nh\u1eadn \u0111\u1ee7 th\u00f4ng tin v\u00e0 chuy\u1ec3n sang trang x\u00e1c nh\u1eadn th\u00e0nh c\u00f4ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u00edch h\u1ee3p Chatbot l\u00ean c\u00e1c k\u00eanh doanh nghi\u1ec7p (Website, Facebook Messenger, Zalo) t\u1ea1i m\u1ee5c <\/span><b>Integrations<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"Dong_hanh_cung_Gimasys_%E2%80%93_Google_Clouds_Premier_Partner\"><\/span><strong>\u0110\u1ed3ng h\u00e0nh c\u00f9ng Gimasys &#8211; Google Cloud&#8217;s Premier Partner<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">V\u1edbi v\u1ecb th\u1ebf l\u00e0 \u0110\u1ed1i t\u00e1c Chi\u1ebfn l\u01b0\u1ee3c C\u1ea5p cao (Premier Partner) c\u1ee7a Google Cloud t\u1ea1i Vi\u1ec7t Nam, <a href=\"https:\/\/gcloudvn.com\/en\/\">Gimasys<\/a> mang \u0111\u1ebfn gi\u1ea3i ph\u00e1p t\u01b0 v\u1ea5n to\u00e0n di\u1ec7n v\u00e0 tri\u1ec3n khai k\u1ef9 thu\u1eadt chuy\u00ean s\u00e2u:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u01b0 v\u1ea5n doanh nghi\u1ec7p l\u1ef1a ch\u1ecdn m\u00f4 h\u00ecnh ki\u1ebfn tr\u00fac ph\u00f9 h\u1ee3p, gi\u00fap khai th\u00e1c t\u1ed1i \u0111a t\u00e0i nguy\u00ean Google Cloud m\u00e0 v\u1eabn ki\u1ec3m so\u00e1t t\u1ed1i \u01b0u ng\u00e2n s\u00e1ch v\u1eadn h\u00e0nh.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">H\u1ed7 tr\u1ee3 \u0111\u00e0o t\u1ea1o k\u1ef9 n\u0103ng thi\u1ebft k\u1ebf k\u1ecbch b\u1ea3n v\u00e0 qu\u1ea3n l\u00fd h\u1ed9i tho\u1ea1i cho \u0111\u1ed9i ng\u0169 Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 C\u00f4ng ngh\u1ec7 th\u00f4ng tin, gi\u00fap doanh nghi\u1ec7p thu\u1eadn l\u1ee3i trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng Chatbot.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">X\u00e2y d\u1ef1ng h\u1ea1 t\u1ea7ng qu\u1ea3n l\u00fd an to\u00e0n th\u00f4ng tin nghi\u00eam ng\u1eb7t, \u0111\u1ea3m b\u1ea3o to\u00e0n b\u1ed9 d\u1eef li\u1ec7u giao d\u1ecbch v\u00e0 th\u00f4ng tin kh\u00e1ch h\u00e0ng khi t\u00edch h\u1ee3p v\u1edbi Dialogflow CX \u0111\u1ec1u \u0111\u01b0\u1ee3c b\u1ea3o v\u1ec7 tuy\u1ec7t \u0111\u1ed1i..<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Ket_luan\"><\/span><strong>Conclusion<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Google Dialogflow CX kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 t\u1ea1o Chatbot, m\u00e0 l\u00e0 gi\u1ea3i ph\u00e1p chi\u1ebfn l\u01b0\u1ee3c gi\u00fap doanh nghi\u1ec7p t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh giao ti\u1ebfp, n\u00e2ng t\u1ea7m tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a chi ph\u00ed v\u1eadn h\u00e0nh trong k\u1ef7 nguy\u00ean s\u1ed1. Vi\u1ec7c s\u1edbm l\u00e0m ch\u1ee7 c\u00f4ng ngh\u1ec7 Conversational AI s\u1ebd gi\u00fap t\u1ed5 ch\u1ee9c t\u1ea1o d\u1ef1ng \u01b0u th\u1ebf c\u1ea1nh tranh b\u1ec1n v\u1eefng v\u00e0 b\u1ee9t ph\u00e1 tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">H\u00e3y li\u00ean h\u1ec7 ngay v\u1edbi \u0111\u1ed9i ng\u0169 chuy\u00ean gia t\u1ea1i <\/span><a href=\"https:\/\/gcloudvn.com\/en\/dang-ky-dung-thu\/\"><b>Gimasys<\/b><\/a><span style=\"font-weight: 400;\"> \u0111\u1ec3 nh\u1eadn t\u01b0 v\u1ea5n chuy\u00ean s\u00e2u v\u1ec1 l\u1ed9 tr\u00ecnh \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o ph\u00f9 h\u1ee3p nh\u1ea5t cho t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n.<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Trong chi\u1ebfn l\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ed5i s\u1ed1 v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a k\u00eanh giao ti\u1ebfp \u0111\u00f3ng vai tr\u00f2 then ch\u1ed1t gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u ngu\u1ed3n l\u1ef1c v\u00e0 duy tr\u00ec s\u1ef1 k\u1ebft n\u1ed1i li\u00ean t\u1ee5c.&hellip;<\/p>","protected":false},"author":2,"featured_media":26001,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1,135],"tags":[],"class_list":["post-26042","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kienthuc","category-google-cloud-platform","entry","has-media"],"_links":{"self":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts\/26042","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/comments?post=26042"}],"version-history":[{"count":1,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts\/26042\/revisions"}],"predecessor-version":[{"id":26043,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts\/26042\/revisions\/26043"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/media\/26001"}],"wp:attachment":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/media?parent=26042"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/categories?post=26042"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/tags?post=26042"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}