{"id":5273,"date":"2018-06-14T14:29:49","date_gmt":"2018-06-14T07:29:49","guid":{"rendered":"http:\/\/gcloudvn.wam.vn\/tai-sao-khong-mo-va-tai-tep-tin-dinh-kem-tren-gmail\/"},"modified":"2023-09-26T14:49:09","modified_gmt":"2023-09-26T07:49:09","slug":"tai-sao-khong-mo-va-tai-tep-tin-dinh-kem-tren-gmail","status":"publish","type":"post","link":"https:\/\/gcloudvn.com\/en\/kienthuc\/tai-sao-khong-mo-va-tai-tep-tin-dinh-kem-tren-gmail\/","title":{"rendered":"Why can&#039;t I open and download attachments on Gmail?"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Do you often have difficulty opening\/viewing attachments on personal and business Gmail? Or download the attached file but there is an error? Don&#039;t worry, after reading this article you can understand the causes and solutions when similar cases occur.<\/span><\/p>\n<p style=\"text-align: justify;\"><b>** Note: If you download but cannot open the file, you may not have installed the software to read the file. For example: PDF viewer, MS Office, Zip, etc. So you need to download these software first before you can open the file to view.<\/b><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/tai-sao-khong-mo-va-tai-tep-tin-dinh-kem-tren-gmail\/#Dinh_dang_tep_tin_la\" >Strange file format<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/tai-sao-khong-mo-va-tai-tep-tin-dinh-kem-tren-gmail\/#Mo_tep_tin_bang_phan_mem_khong_tuong_thich\" >Open files with incompatible software<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/tai-sao-khong-mo-va-tai-tep-tin-dinh-kem-tren-gmail\/#Tep_tin_dinh_kem_tren_Gmail_la_tep_tin_nen\" >Gmail attachments are compressed files<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/tai-sao-khong-mo-va-tai-tep-tin-dinh-kem-tren-gmail\/#Phan_mem_Antivirus\" >Antivirus software<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/tai-sao-khong-mo-va-tai-tep-tin-dinh-kem-tren-gmail\/#Mail_duoc_gui_tu_may_tinh_cua_Apple_den_mot_may_PC_thong_thuong\" >Mail sent from an Apple computer to a regular PC<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/tai-sao-khong-mo-va-tai-tep-tin-dinh-kem-tren-gmail\/#Vo_hieu_hoa_cac_ung_dung_mo_rong_Add-ins_tren_Outlook\" >Disable Outlook Add-ins<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/tai-sao-khong-mo-va-tai-tep-tin-dinh-kem-tren-gmail\/#Khong_co_quyen_truy_cap_tep_tin_dinh_kem_tren_Gmail\" >No permission to access Gmail attachments<\/a><\/li><\/ul><\/nav><\/div>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Dinh_dang_tep_tin_la\"><\/span><b>Strange file format<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">When you directly open a file on Gmail \u0323 (preview - preview a certain file), you must first install supporting applications to view that file (<\/span><b><i>Eg: <\/i><\/b><span style=\"font-weight: 400;\">Autocad, Adobe Photoshop\u2026). Therefore, to solve this problem, you need to download and install the required application, as Gmail and Google Chrome do not support opening all file formats.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Look for the extension to see which application you need to install to view the file. <\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Here are some examples:<\/span><\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7122\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2018\/06\/Gmail-file.png\" alt=\"Open Gmail attachments \" width=\"600\" height=\"375\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Mo_tep_tin_bang_phan_mem_khong_tuong_thich\"><\/span><b>Open files with incompatible software<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">If the error occurs only when opening an attachment with an unknown software<\/span><b> &quot;unknown&quot;<\/b><span style=\"font-weight: 400;\"> , it means the file is being opened by an incompatible application, or the wrong version of the software. To avoid that situation, you<\/span> <b>should not<\/b> <span style=\"font-weight: 400;\">tick the checkbox <\/span><b>\u201cAlways use this app to open\u201d<\/b><span style=\"font-weight: 400;\">, simply select the app you want to use and press OK.<\/span><\/p>\n<p style=\"text-align: justify;\"><b>** Attention:<\/b><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">File with extension <\/span><b>\u201c.ink\u201d<\/b><span style=\"font-weight: 400;\"> is a broken file link that is not easy to download.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Tep_tin_dinh_kem_tren_Gmail_la_tep_tin_nen\"><\/span><b>Gmail attachments are compressed files<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">When a large number of files or a large file is sent to your mailbox, the file will be compressed with compression software. Such compressed files will need to be decompressed before opening in the mailbox.<\/span><\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7123 size-full\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2018\/06\/compressed-file.jpg\" alt=\"compressed files\" width=\"412\" height=\"199\" \/><\/p>\n<p style=\"text-align: justify;\"><b>** Attention:<\/b><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Windows operating system allows compressing files for emailing and vice versa.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Phan_mem_Antivirus\"><\/span><b>Antivirus software<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Many times the anti-malware software (Antivirus) installed on the computer will also actively block the user from opening some attachments, in this case, try disabling the anti-malware temporarily. to open attachments.<\/span><\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7124\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2018\/06\/email-antivirus.jpg\" alt=\"gmail antivirus attachments\" width=\"600\" height=\"280\" \/><\/p>\n<p style=\"text-align: justify;\"><b>Attention:<\/b><span style=\"font-weight: 400;\"> This type of attachment can harm your computer system, so if anti-malware software has warned you, you should also be careful with such file types.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Mail_duoc_gui_tu_may_tinh_cua_Apple_den_mot_may_PC_thong_thuong\"><\/span><b>Mail sent from an Apple computer to a regular PC<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">In case the email sender is using a Mac, the attachment won&#039;t be saved in a Windows-appropriate format, so you won&#039;t be able to open the attachment either. So, make sure the sender of the email knows that the recipient uses Windows if he wants to attach files to the email.<\/span><\/p>\n<p style=\"text-align: justify;\"><b>Attention:<\/b><span style=\"font-weight: 400;\"> In other words, you can open attachments in the same way.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Vo_hieu_hoa_cac_ung_dung_mo_rong_Add-ins_tren_Outlook\"><\/span><b>Disable Outlook Add-ins<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">If Microsoft Outlook users cannot open attachments, Add-ins applications will be the main cause of these problems. You can follow these steps to disable the Add-ins in Outlook.<\/span><\/p>\n<ol style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Open Microsoft Outlook.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click File, Options, and then Add-ins<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Under Manage, select COM Add-ins.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click the GO button next to the Manage button and uncheck all add-ins.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Then press OK.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Close Microsoft Outlook and reopen Outlook to view attachments in Outlook.<\/span><\/li>\n<\/ol>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Khong_co_quyen_truy_cap_tep_tin_dinh_kem_tren_Gmail\"><\/span><b>No permission to access Gmail attachments<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\">When users use real-time text editing tools such as Google Docs, Google Sheets, Google Slides, etc. to build content, the default security setting of these files is that only the creator can have them. access rights. Therefore, in k<span style=\"font-weight: 400;\">In rare cases, the recipient cannot see the attachment because in the email, the sender only inserts the path of that file (from Google Drive, Dropbox, ...) <strong>do not share (decentralize access) for recipients<\/strong>. <\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">When you click on these files (Docs, Sheets, Slides, ...) you will see the following message:<\/span><\/p>\n<figure id=\"attachment_7125\" aria-describedby=\"caption-attachment-7125\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7125 size-full\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2018\/06\/pasted-image-0.png\" alt=\"Google requests access permission from users\" width=\"640\" height=\"305\" \/><figcaption id=\"caption-attachment-7125\" class=\"wp-caption-text\"><em>Google requests access permission from users<\/em><\/figcaption><\/figure>\n<p style=\"text-align: justify;\">In this case, you must ask the sender to grant you access by: clicking on the &quot;Request access&quot; box. Then Google will automatically email the notification to the owner of this file. When the recipient agrees, you just need to reopen the file or reload the page (press F5) to view it. Or in some cases, users only allow you to view or comment without allowing you to edit, you can still send requests to them.<\/p>\n<p style=\"text-align: justify;\">***Note: You can also <a href=\"https:\/\/gcloudvn.com\/en\/kienthuc\/huong-dan-han-che-quyen-truy-cap-tep-tin-doi-voi-viewer-trong-google-drive\/\" target=\"_blank\" rel=\"noopener noreferrer\">restrict file access in Google Drive<\/a>, ie allow only one or certain people to view\/comment\/edit files to protect their data.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: right;\"><strong>Update: <a href=\"https:\/\/gcloudvn.com\/en\/\">Gimasys<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>B\u1ea1n c\u00f3 th\u01b0\u1eddng xuy\u00ean g\u1eb7p kh\u00f3 kh\u0103n khi m\u1edf\/xem t\u1ec7p tin \u0111\u00ednh k\u00e8m tr\u00ean Gmail c\u00e1 nh\u00e2n v\u00e0 Gmail doanh nghi\u1ec7p? Ho\u1eb7c t\u1ea3i t\u1ec7p tin \u0111\u00ednh k\u00e8m v\u1ec1 nh\u01b0ng b\u1ecb l\u1ed7i? \u0110\u1eebng lo, \u0111\u1ecdc xong b\u00e0i vi\u1ebft n\u00e0y b\u1ea1n c\u00f3&hellip;<\/p>","protected":false},"author":1,"featured_media":5274,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1,134],"tags":[],"class_list":["post-5273","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kienthuc","category-google-workspace","entry","has-media"],"_links":{"self":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts\/5273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/comments?post=5273"}],"version-history":[{"count":0,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts\/5273\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/media\/5274"}],"wp:attachment":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/media?parent=5273"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/categories?post=5273"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/tags?post=5273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}