{"id":6363,"date":"2020-04-17T14:42:14","date_gmt":"2020-04-17T07:42:14","guid":{"rendered":"http:\/\/gcloudvn.wam.vn\/giup-cac-trung-tam-thong-tin-dap-ung-nhanh-chong-moi-quan-tam-cua-khach-hang-ve-covid-19\/"},"modified":"2023-04-21T10:14:53","modified_gmt":"2023-04-21T03:14:53","slug":"giup-cac-trung-tam-thong-tin-dap-ung-nhanh-chong-moi-quan-tam-cua-khach-hang-ve-covid-19","status":"publish","type":"post","link":"https:\/\/gcloudvn.com\/en\/kienthuc\/giup-cac-trung-tam-thong-tin-dap-ung-nhanh-chong-moi-quan-tam-cua-khach-hang-ve-covid-19\/","title":{"rendered":"Help information centers respond quickly to customer concerns about COVID-19"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">As COVID-19 spreads globally, people are turning to governments, healthcare organizations, and other businesses with questions about their health, finances, etc. Sudden increase in demand , this unprecedented time is putting a strain on customer support resources, and many organizations are telling Google they are working to respond to customers effectively during this critical time.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">If your organization is facing these challenges, you can answer customer questions related to COVID-19 and your business with <\/span><span style=\"font-weight: 400;\">Contact Center AI<\/span><span style=\"font-weight: 400;\">, can provide first response through 24\/7 conversational self-service support via chat or phone. Because speed is especially important, we launched our Rapid Response Virtual Agent program, quickly deployed with Contact Center AI.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">To learn how to launch a virtual assistant (chat or voice). <\/span><a href=\"https:\/\/cloud.google.com\/dialogflow\/docs\/tutorials\/covid19-rapid-response\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Document Viewer<\/span><\/a><span style=\"font-weight: 400;\">. It includes information on how to integrate Dialogflow Messenger, allowing customization of the chat dialog for your assistant, which can then be embedded into your website so you can easily deploy your chatbot on the web and support Rich user interface support.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">You can now add COVID-19 content to your virtual assistant more easily with the ability to integrate open source code from organizations that have launched similar initiatives. For example, Verily, in partnership with Google Cloud, has launched <\/span><a href=\"https:\/\/github.com\/GoogleCloudPlatform\/covid19-rapid-response-demo\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Pathfinder virtual assistant template<\/span><\/a><span style=\"font-weight: 400;\"> for health systems and hospitals. It allows you to create chat bots or voice bots that answer questions about COVID-19 symptoms and provide the latest guidance from public health agencies like the Centers for Disease Control and Prevention and the CDC. World Health Organization (WHO).<\/span><\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15769 size-full\" src=\"https:\/\/gcloudvn.com\/wp-content\/uploads\/2020\/04\/new13.png\" alt=\"Help information centers respond quickly to customer concerns about COVID-19\" width=\"547\" height=\"900\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Designed to help government agencies, medical and public health organizations, nonprofits, and businesses in other industries impacted by COVID-19, such as travel , financial services and retail, the Contact Center AI Rapid Response Virtual Assistant program is available worldwide among <\/span><a href=\"https:\/\/cloud.google.com\/dialogflow\/docs\/reference\/language\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">23 languages<\/span><\/a><span style=\"font-weight: 400;\"> Powered by Dialogflow. Because time is of the essence, we will work with our contact center partners, as well as with various system integration and consulting partners, to help ensure successful implementations and integrations. This event happened quickly.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Contact center partners include:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">8&#215;8<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Avaya<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Cisco<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Five9<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Genesys<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Mitel<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Twilio<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Vonage<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">System integration partners include:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Accenture<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Deloitte Consulting LLP<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Infosys<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">KPMG<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">HCL<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">TCS<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Wipro<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maven Wave<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Quantiphi<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">SADA<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">SpringML<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Several organizations have begun working to create resources to meet customer needs:<\/span><\/p>\n<p style=\"text-align: justify;\"><b>Oklahoma Employment Security Commission<\/b><\/p>\n<p style=\"text-align: justify;\"><i><span style=\"font-weight: 400;\">\u201cThe Oklahoma Employment Security Commission has experienced an unprecedented number of calls (more than 60,000 per day) due to unemployment claims related to the COVID-19 pandemic. Contact Center AI, integrated into the commission&#039;s website, supports call redirection, helping to reduce waits and providing the commission with an additional channel to address unemployment-related questions.\u201d \u2013 <\/span><\/i><b>David Ostrowe, Secretary of Digital Transformation and Management, Oklahoma State<\/b><\/p>\n<p style=\"text-align: justify;\"><b>University of Pennsylvania<\/b><\/p>\n<p style=\"text-align: justify;\"><i><span style=\"font-weight: 400;\">\u201cIt&#039;s been a great collaborative effort right now, quickly created and launched, and we&#039;re grateful to the Google Cloud\/Verily teams for their efforts. We&#039;re seeing a lot of people looking for an authoritative source of information, and being able to scale to meet demand helps us disseminate accurate information faster.<\/span><\/i><\/p>\n<p style=\"text-align: justify;\"><i><span style=\"font-weight: 400;\">We will use this to help answer common questions and assess symptoms and triage to ensure people are referred to the most appropriate clinical admission level. As the number of suspected patients increases, we expect that automation and response to inquiries will be an important part of ensuring the highest quality of response to individual concerns. different. We will treat patients with relevant symptoms to speak directly to a member of the clinical team while ensuring quicker resolution of queries through the chat bot.\u201d \u2013 <\/span><\/i><b>Kevin G. Volpp, MD, PhD, Director, Center for Health Incentives and Behavioral Economics (CHIBE), University of Pennsylvania<\/b><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The work we do today is a central part of helping businesses and organizations hardest hit by the COVID-19 pandemic. As CEO <\/span><a href=\"https:\/\/www.blog.google\/inside-google\/company-announcements\/covid-19-how-were-continuing-to-help\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Google Sundar Pichai<\/span><\/a><span style=\"font-weight: 400;\"> and Google Cloud CEO Thomas Kurian explained in recent blog posts, our goal is to keep people safe, informed, and connected during these unusual times.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u00a0For more information about the Responsive Virtual Assistant program, please see <\/span><a href=\"https:\/\/cloud.google.com\/solutions\/contact-center\/covid19-rapid-response\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">webpage<\/span><\/a><span style=\"font-weight: 400;\"> our and <\/span><a href=\"https:\/\/cloud.google.com\/dialogflow\/docs\/tutorials\/covid19-rapid-response\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">document<\/span><\/a><span style=\"font-weight: 400;\"> on how to deploy your own Virtual Assistant. Existing customers can contact their Google Cloud account manager, your contact center, or system integration partners for support.<\/span><\/p>\n<p style=\"text-align: right;\"><strong>Source: <a href=\"https:\/\/gcloudvn.com\/en\/\">Gimasys<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Khi COVID-19 lan r\u1ed9ng tr\u00ean to\u00e0n c\u1ea7u, m\u1ecdi ng\u01b0\u1eddi \u0111ang t\u00ecm \u0111\u1ebfn ch\u00ednh ph\u1ee7, c\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe v\u00e0 c\u00e1c doanh nghi\u1ec7p kh\u00e1c v\u1edbi c\u00e1c c\u00e2u h\u1ecfi v\u1ec1 s\u1ee9c kh\u1ecfe, t\u00e0i ch\u00ednh c\u1ee7a h\u1ecd, v.v. Nhu c\u1ea7u&hellip;<\/p>","protected":false},"author":1,"featured_media":6364,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-6363","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kienthuc","entry","has-media"],"_links":{"self":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts\/6363","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/comments?post=6363"}],"version-history":[{"count":0,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/posts\/6363\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/media\/6364"}],"wp:attachment":[{"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/media?parent=6363"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/categories?post=6363"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gcloudvn.com\/en\/wp-json\/wp\/v2\/tags?post=6363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}