Channels to support Google Workspace in Vietnam

Google provides 24/7 support for the products in the package Google Workspace customer (formerly G-Suite). However, this support service does not support free accounts or includes educational and non-profit accounts. 

The Google Workspace support channel available by email, phone or chat. To access support channels, you need to be a Google Workspace admin. If you are not a Google Workspace administrator or cannot contact support due to language and overload issues, you can immediately contact Gimasys for support via SDT 0974.4117.099.

Information to prepare before seeking Google Workspace support

Before contacting support channels for help with your Google Workspace account or Cloud Identity, you can collect information about your problem yourself to make the support process faster and more efficient.

• Describe the problem and your expectations for everything to work properly. 
• Describe the steps that caused the problem, including the date, time, time zone the problem occurred (useful for searching Google logs), and any troubleshooting steps you've taken yourself 
• Is the problem persistent and does it recur across any device, operating system, browser, or network? 
• A clear screenshot showing the full URL and the exact status or error message, which you can capture in one of the following modes: 
  • Guest mode—Guest mode 
  • Incognito mode—Incognito mode 
• Username affected and, if applicable, Google version and product 
• Versions of browsers, operating systems, and extensions running, including internet security, firewalls, anti-virus software, or pop-up blocking software

Channels to support Google Workspace in Vietnam

Live support via Google Workspace Support

As a Google Workspace account administrator, you can contact Google directly for support. Support options vary depending on your subscription, but there's always a way to get in touch with Google directly.

To contact Google Support, you must first log in to the Admin Control Panel:

• Open a browser to the Admin Console at https://admin.google.com.
• Sign in with your Workspace Administrator account with your domain name.
• Click the question mark icon in the top right corner of the screen.

• This will open the Help Assistant page, where you can view common Workspace related issues. To continue, click “Contact Support”.

• On the next screen, you'll be asked if it's a Google Workspace or Identity issue. Select “Google Workspace”.

• Here you will enter a description of your problem. Then the support window will find articles related to your problem. Take a look at these articles to see if any are relevant to your problem. Otherwise, select “This didn't help, continue with support”.

• Next, you will be asked to initiate a phone call or obtain a code in the Support Portal. If you select Phone, you will be provided with a contact number, and if you select Support Portal, you will be taken to the Customer Care portal to create a ticket.

• Once you are in the Customer Care Page, click “My Case” then “Create Support Ticket”. Then fill in the details of your issue and submit.

Contact support via Gimasys

With a Google workspace account, the process of supporting and answering will be done mostly in English. In addition, due to the large number of customers, Google cannot support in detail with each specific problem and need of each customer. 

So for more detailed information about Google Workspace customers or need technical support, you can contact Gimasys – Premier Partner of Google in Vietnam with the following information:

• Hotline: 0974 417 099 (HCM) | 0987 682 505 (HN)
• Email: gcp@gimasys.com

Get Google Workspace Online Support

Help Center: Admin Help Center: Search documentation for managing users and services of Google Workspace.

Known Outages: Google Workspace status dashboard: View the status of core services (Gmail, Calendar, Drives, etc.).

Google Workspace community: Google Workspace Community: Ask troubleshooting questions and get answers from Google Workspace experts and administrators from other organizations.

Admins community: Google Workspace for Admins Community: Join this community to see the latest Google Workspace news, including face-to-face chats, launch announcements, product updates, road maps, etc.

Social media: @askworkspace: Google's Twitter channel will update the incident contact information and quick self-help tips.

Here is an overview of the Google Workspace support channel in Vietnam, if you need to learn more about Google Workspace or need technical support, you can contact Gimasys – Premier Partner of Google in Vietnam according to information:

• Hotline: 0974 417 099 (HCM) | 0987 682 505 (HN)
• Email: gcp@gimasys.com